Know Your Emails: Obiwan Email Test

Use the following email to provide customers a link to the Help Center article that will help them.

Your customer would like to reset his/her home network, but we're not internet specialists!

Which email will you send them?

"There was a recent change to the price of the 4-stream plan in Ireland. I will send you an email with the details regarding this change. Plus, it has a link inside which will direct you to your account, the perfect place to review all of your membership details."

Which email will you send based on the above verbiage?

"Since you're being billed through iTunes, I have an iTunes billing referral email that I can send you."

"Everyone loves Netflix, so we understand that you would like to have access from an overseas United States military base. I have an email to send that will assist you with this!"

Which email will you send based on the above verbiage?

Obiwan allows you to send customers a password reset email.

"I'm glad that you've decided to start your free trial with Netflix today! With that being said, I'll send you an email that'll answer our most frequently asked questions!"

Which email will you send based on the above verbiage?

There's an email to send regarding PayPal billing.

"I'll send you an email regarding your exigent circumstances which explains that Netflix will evaluate emergency requests based on information that gives us a good faith belief that there is an emergency involving the imminent danger of death or serious physical injury to a person."


Which email will you send based on the above verbiage?

Which emails exist in Obiwan?

If a customer needs help redeeming a Netflix gift, which email will you send them?

"If you'll need to sign out of your friend's PS4 after a weekend visit, I have just the email to get the job done!"

Which email will you send based on the above verbiage?

"In 3-5 minutes, you'll receive the email needed to troubleshoot your network connectivity issues and get things back to running smoothly!"

Which email will you send based on the above verbiage?

"Now that your account is set-up, I'll send you an email with all the things that you'll need to get going on your Nintendo Wii! I'll even send the password reset email, since you'd like to change your current password."

Which email(s) will you send based on the above verbiage?

Which email would you send a customer who needs to clear the cache on their Xbox 360?

"I have a great email that I can send, it has a special code that'll get you signed out of most smart devices!"

Which email will you send based on the above verbiage?

"Installing Silverlight on your Mac is a breeze! In fact, I'll send you an email with step-by-step instructions."

Which email will you send based on the above verbiage?

There's an email available in Obiwan to send customers who want to change the email address on their Netflix account.

Customer calls and says, "I lost my controller for my PS3!".

Which email will you send them?

"If you're having trouble seeing episodes on your TV, I have just the steps for you to follow and watch every episode of your favorite season!"

Which email will you send based on the above verbiage?