Test

1.

1 point

Driver calls and complains that the customer requested for cancellation. We inform

Inform the booking can be called only if customer calls in

We cancel the booking as soon as we receive a cancellation request from the caller.

Call the customer to confirm the cancellation

Route him to Driver Support Team

2.

1 point

LOST & FOUND belongings ticket has to be tagged to

Customer Support - Closed

BD - Open

BD - Resolved

3.

1 point

Driver called the customer to inform that he is reaching in 20 mins but customer wants the cab ASAP. We check and reallot a car and send a revised car & driver details. We will dispose the call as

Delay - Post Allotment

Driver Denied Duty - Realloted

Delay - Pre Allotment

Driver Denied Duty - Convinced

4.

1 point

Customer called & claims that he has already complained about the auto driver behavior. We find no tickets are raised. We raise a ticket in FD & what would be the disposition ?

Driver Behaviour - Rash Driving

Auto/KP Call

Driver Behaviour - Rude

Reminder for Issue Raised

5.

1 point

Customer wants the invoice immediately for the completed ride. Due to technical issues we are unable to send it. What do we inform the customer.

Technical Issues

Call us back later

Login in the website

We will send later once the issues are fixed

6.

1 point

Where do we update the landline number if customer is calling from landline & asking to update the mobile number as primary.

None of the above

We change the primary number in Rides

Alternative Number field

We do not change the Primary number

7.

1 point

What would be the wait time if driver reaches 20mins early to customer's PU location in bangalore?

No Free wait time

40

0

20

8.

1 point

A driver called to enquire about cab services from bangalore - mysore and then later on asked about city taxi rates in Bangalore. What will be the disposition ?

General Enquiry

Internal Call Transfer

Booking Confirmation

Rates & Offers

9.

1 point

NEW50 is the offer applicable for

Any customer 1st ride through mobile app

Only New customer 1st ride

Existing customer 1st ride through mobile app

new customer 1st ride through mobile app

10.

1 point

SUNBURN Offer can be availed only if

New Customer taking first ride to SUNBURN

Only Registered customer already taken many rides and now taking a ride to SUNBURN

Any customer taking a ride to SUNBURN

Registered customer taking first ride to SUNBURN