Slots

1.

1 point

For “jackpot” hand pays, the Slot Attendant observes the spin-off of the
jackpot winning combination on the machine.

True

False

2.

3 points

AJM Errors:

For all other AJM payment errors: (select all that apply)

The Slot Attendant notifies a Slot Supervisor;

The Slot Supervisor notifies Surveillance;

The Slot Attendant and Slot Supervisor transport the funds and/or AJM Transaction Receipt to the Employee Cashier Window.

The Slot Supervisor notifies Security

3.

1 point

All money found on the gaming floor by OLG employees or suppliers, is
considered to be the property of OLG, unless a legitimate claim has been
made by a patron(s) and found to be valid.

True

False

4.

1 point

A slot test float can only be utilized and returned by the Slot Technician that signed the float out.

True

False

5.

1 point

Electronic Poker:

Players may play at multiple seats simultaneously at Electronic Poker tables.

True

False

6.

1 point

It is important to remember that Slot Attendants handle UNPRINTED gaming vouchers differently than PARTIALLY PRINTED gaming vouchers as per ICM and Slots P&P.

True

False

7.

4 points

Blank Gaming Vouchers:

A Slot Attendant or Technician (select all that apply)

Places all blank gaming vouchers (from the head and tray) in the shred box in the voucher storage cabinet.

Destroys blank gaming vouchers on a monthly basis (at a minimum)

Notifies a Slot Supervisor and Surveillance prior to the collection and shredding of blank gaming vouchers from the Voucher Storage Cabinet shred box(s)

Shreds vouchers in a back of the house area within Surveillance coverage. Vouchers must remain under Surveillance coverage at all times.

All blank vouchers to be shredded must be initialed individually before they are destroyed.

8.

1 point

When performing the soft drop on Electronic Table Games, a Slot
Technician is required as there is no belly/ drop door access without
opening the Main Door.

True

False

9.

1 point

It is not necessary to notify Surveillance prior to the collection and shredding of blank gaming vouchers from the Voucher Storage Cabinet shred box(s).

True

False

10.

1 point

Emergency Cash Box Pulls:

The Cage and Security representatives sign out the cash box access
(BVA/BVS) keys from the dual lock box.

True

False

11.

1 point

For disputes greater than $20.00:

the Slot Supervisor contacts the Surveillance Department to initiate a review to determine if the patron who has the funds can be located at the gaming site.

The Slot Supervisor speaks with the patron who misplaced/lost the funds and explains that every effort will be made to return the missing funds. In addition, the Slot Supervisor diplomatically outlines that it is the player’s responsibility to keep control of their funds at all times.

If Surveillance is able to locate the individual who retrieved the funds, the Slot Supervisor speaks to the patron and makes reasonable efforts to obtain the lost amount.

All of the above.

12.

1 point

For hand pays of $1,000 or more, the Slot Attendant may strap the funds
in 100 note bundles

True

False

13.

1 point

A Slot mushroom is placed on a visible area of the slot machine to (most correct answer):

indicate to other Slot personnel the payment process has commenced

"save" the machine from other patrons wanting to play the machine

allow patrons to have a place in which to write comments/feedback

provide a visual indicator to Surveillance cameras that a hand pay is imminent at this location

14.

1 point

Hand Pays -

Which of the following is NOT true:

Following payment at the Jackpot Window or AJM, the Slot Attendant folds funds into the duplicate yellow copy of the GMS Jackpot Slip/Transaction Receipt.

For hand pays of $10,000 or more, the Slot Attendant may strap the funds in 100 note bundles.

For hand pays $10,000 or greater, and all hand pays completed at the Cashier Window, the Slot Attendant completes a “Request For” Slip.

For hand pays under $10,000, identification from the winning patron is always obtained by the Slot Attendant.

15.

1 point

Gaming Vouchers:

Gaming vouchers are valid for slot machine wagering for ninety (90) days.
There is no expiry date for gaming voucher redemption at the Cage.

True

False

16.

3 points

Patron Assistance:

Where the assistance provided by OLG involves the handling of the
patron’s money or money equivalent, the patron must be present and the OLG employee notifies Surveillance of their (3 things):

Location

Time

Reason for assistance

Employee number

17.

1 point

When performing the soft drop on Electronic Table Games, a Slot
Technician is required as there is no belly/ drop door access without
opening the Main Door.

True

False

18.

1 point

Electronic Poker:

Spectators are welcome to sit at empty seats without playing as long as a patron is not waiting to join the game.

True

False

19.

1 point

When a gaming voucher printer is low or out of vouchers, a Slot
Attendant/ Technician (or above) refills the device by signing out a spare packet of blank gaming vouchers and recording, “voucher to pouch” in the MEAL book / Voucher log.

True

False

20.

3 points

Bill Acceptor Repair -

If a bill acceptor malfunctions (select all that apply):

A Security representative, accompanied by the Slot Technician, signs out the cash box access (BVA) key and the cash box contents (BVC) key. Both the BVA and BVC keys are maintained in the Main Bank dual lock box. The Security representative is accountable for the keys at all times.

The Security representative, prior to the Slot Technician accessing the bill acceptor, notifies Surveillance. Security remains with the Slot Technician until the repair is finished.

If the machine was accessed during this procedure, it is not necessary to fill out the MEAL book.

Surveillance is notified by Security prior to the keys being signed out