June Test II

When we reach a residential number for RPC. In case somebody says that rpc is not there and it’s a residential number. Gk Denies to give or does not have an alternate number. What will you dispose the lead as ?

If the GK states that RPC is working with a different company (which is not related to the present company).What will you dispose the lead as ?

In an IVR Automation call ( Prod 2 ) if the call stucks in DBN and you are unable to get out of DBN, what will do in such scenario ?

Incase GK states that he/she needs additional information i.e. anything apart from DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not, What will you dispose the lead as ?

Incase Gk informs that DM is a consultant/client/customer or informs that DM's department is outsourced and there is no way to connect to him/her also there is no alternate number for DM.What will you dispose the lead as ?

If GK is asking to speak with our manager (Pitcher) and is also asking for more details like purpose of the call, our location, country, phone number, etc. on the same call. What will you dispose the lead as ?

If Rpc is relocated to any other location (within US) and gk is not ready to provide/does not have the contact info.What will you dispose the lead as ?

VM of DM stating , he is not available,What will you dispose the lead as ?

If Gk mentions that Rpc only takes Emergency Calls or internal calls, What will you dispose the lead as ?

If GK is adamant about speaking to our manager (Pitcher) and is not willing to hang up till she/he speaks to the Manager (Pitcher) , What will you do in such Scenario ?

If Gk says I'll transfer the call to RPC and instead Transfer the call to a VM stating "We don’t accept unsolicitated calls." / transfers to a recorded message that guides on how to do business with their company/transfers to a recorded message that mentions " if we want to contact any one in their office then we need to first send them an email", What will you dispose the call as ?

VM of DM stating, he does not take calls, What will you dispose the lead as ?

What is the update for Salsa Labs ?

If GK states that they are in touch with our company/pitcher and does not transfer the call.What will you dispose the lead as ?

Gk mentions that there is no one by that name, not listed in the directory, but he or she is not sure (1st Attempt).What will you dispose the lead as ?

What is the Update for Healthfair Session?

In case Direct VM of the prospect/someone else states that DM is no longer with the company.What will you dispose the lead as ?

Incase Gk initially says no one by that name and later says that’s may be because DM is no longer with the company.What will you dispose the lead as ?

Non English VM/IVR ( 2'nd Attempt )

If GK stated that RPC is the owner of the company and does not come to office and has no other alternate number.What will you dispose the lead as ?