TPSG CAT Skills Verification Test - 6

User feedback that he is not able to perform live update from Symantec Endpoint ; one of the reason is due to insufficient disk space. It is recommended that the free hard disk space on notebook may require up to 200 MB free HDD space to download , extract and install new definitions. It is recommended that there should be at least 10% of the HDD space free for a PC to run effectively.

When user call to request for access to AQE - web based application, we will check which facility that the user need access to, instruct user to contact AQE Facility Administrator, log a remedy ticket and close the ticket.

User request to upgrade MS Office 2010 to MS Office 2013. To proceed, uninstall MS Office 2010 from user notebook. and at the same time install MS Office 2013 from software loader

User request to have their "Preferred First Name" to be changed to similer as "Register Name" in Cluses. We will log a ticket assign to "GIS AP Account Management" team to effect the change.

User request to have USB enablement for his old and new notebook, we should get user to fill up a request form download from \\s4nas02\01_CRDC_Shared\05_IT Services\docs for non-usb communication\CRDC USB Enablement Request Form2.docx

Caterpillar supplier identity cannot be verified by challenge response questions and last 4 digit of gov id. We should send to the supplier email address as listed in Clues.

A customer may call and either request a group CWS account or an additional CWS account for an individual which would be located on the customers alias. For all additional CWS accounts we will need a business case. Depending on which type of CWS account is needed it may need to have additional approvals before creation of the account. There is a need to fill up CWS NON-STANDARD ACCOUNT REQUEST template and submit request to Corp - Account Management (GIS - AP - Account Management for China)

User request for assistance to open RAR compressed document; we will help to install WinRAR compression utility software in user notebook

User called to restore delete or missing mail in Lotus within 21 days. We should be able to assist user for the restore of email by following documents regarding restore of email

When a user call from a call center to request to install Jabber for Windows on his or her notebook, we will assist to install Jabber for Windows from software loader and create and assign a remedy ticket to S+PD Voice Services - PATS.

(Regardless of user's location) with the following information:

a. User Name (lastname, Firstname)
b. CWS ID (all CAPs)
c. Asset Tag
d. Home location (AP, EAME, Americas, Peoria Area)
e. Tie-Line number
f. Jabber for Windows has been installed - need to be configured in Call manager