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1.
1 point
Name the correct type of guest:
I need bags of weed and feed fertilizer about 20 or so.
2.
1 point
Predictable Consistency - Every Guest Every Time!
Ask questions and listen:
Name the 5 types of qualifying questions:
3.
1 point
Name the correct type of guest:
I am looking for caulking.
4.
1 point
The Ace S.A.L.E.S process proves to our customers that our company's _____ are true.
5.
1 point
Talking with customers helps us discover their _____.
6.
1 point
Name all 5 guest types:
7.
1 point
Below are the letters that represent the process that will help you deliver a predictably consistent and an amazing guest experience to every guest, every time. Please describe each letter of the acronym S.A.L.E.S.
8.
1 point
The Ace S.A.L.E.S process helps you create trust and build a(n) ______ between your store and your customers.
9.
1 point
The Ace S.A.L.E.S process was designed to get customers and associates doing what?
10.
1 point
Name the correct type of guest:
I need a key made for my front door.
11.
1 point
You cannot give your guests a(n) _____ guest experience without walking them through the Ace S.A.L.E.S process.
12.
1 point
Name the correct type of guest:
I need a flower pot.
13.
1 point
Name the correct type of guest:
I'm just looking.
14.
1 point
To beat the ______ we have to reach more customers, and improve the quality of every customer experience.
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