A+

1.

10 points

What is a symptom of a failing power supply?

The computer sometimes does not turn on.

The display has only a blinking cursor.

The power cord will not attach properly to either the power supply or wall outlet or both.

The computer displays a POST error code.

2.

10 points

Which type of program causes banners and ads to appear on the desktop without any user intervention?

stealth virus

spyware

adware

Trojan horse

3.

10 points

A NIC card is type of graphics card for PCI-Express slots

True

False

4.

10 points

Which two pieces of information are found in an MSDS? (Choose two.)

first aid requirements for handling potentially hazardous materials

proper disposal procedures for cleaning chemicals

the type of fire extinguisher that is used to extinguish an electrical fire

regional requirements for workplace safety

5.

10 points

Which two methods would be acceptable to wipe data from a hard drive that has been used to store confidential information? (Choose two.)

formatting

Shooting the Hard drive with a shotgun

deleting files from the harddrive

degaussing

6.

10 points

Which IEEE standard defines the FireWire technology

1539

1451

1394

1284

7.

10 points

A user reports that the date and time of a laptop is always incorrect every time the laptop is powered on. What is the problem?

The LCD power inverter has failed.

A driver is not configured properly.

A motherboard connector is failing or has a short.

The CMOS battery requires replacement.

8.

10 points

What command will allow you to modify start up items in Windows?

lusrmgr.msc

regedit32

msconfig

control panel

9.

10 points

Which technology would be best to use for drive redundancy and data protection?

CD

SCSI

DVD

RAID

10.

10 points

Which IEEE standard defines the FireWire technology?

1451

1284

1394

1539

11.

10 points

How should a technician discharge static buildup while working on a computer system?

Maintain contact with an antistatic wrist strap while touching any computer equipment.

Maintain contact with the painted part of the computer case

Maintain contact with an unpainted part of the computer case.

Touch an antistatic mat before touching any computer equipment

12.

10 points

ESD will not damage sensitive electronics?

True

False

13.

10 points

Which of the following is a common form factor for computer cases?

CTX

ITX

ATX

CTT

14.

10 points

Which two connectors are used to connect external peripherals? (Choose two.)

EIDE

PS/2

USB

Molex

15.

10 points

What is the definition of the term SLA?

the responsibilities a customer has with the technician to provide hardware and software support

a contract that defines the expectations of the technician about supporting the customer

a legal agreement that contains the responsibilities and liabilities of the service provider

an acronym for stress level agreement

16.

10 points

What devices are input devices? Choose all that apply.

Mouse

Keyboard

Printer

Microphone

17.

10 points

What is the purpose of a personal firewall on a computer?

to protect the computer from viruses and malware

to increase the speed of the Internet connection

to protect the hardware against fire hazard

to filter the traffic that is moving in and out of the PC

18.

10 points

In what type of attack does an attacker send a large number of requests to a server from several computers that are located at different geographical locations?

ping of death

DDoS

e-mail bomb

19.

10 points

A laptop keeps shutting down without warning while still connected to a power source. What could cause this problem?

The BIOS needs to be updated.

The power settings are incorrectly configured.

The computer doesn't have enough memory

The laptop is overheating.

20.

10 points

What should be used to clean the base of the CPU heat sink prior to reinstallation?

Water

rubbing alcohol

thermal compound