Helpful 201

1.

1 point

According to Helpful 201: What are the 2 behaviors of Build Relationships vs. Conduct Transactions?

Shake the guest's hand

Hand them their receipt

Ask about their rewards card

Thank the guest

Smile and wave

Invite them back

2.

1 point

Finish this phrase: Predictably ______ .

Amazed

Content

Happy

Consistent

4.

1 point

According to Helpful 201: What is the second magic question?

5.

1 point

According to Helpful 201: What are the 2 behaviors of Confident vs. Reluctant?

Making the sale at all costs

Asking the second magic question

Knowing enough to offer extra items & meet guest's needs

Getting a red basket in their hands

Getting help when you don't know the answer

6.

1 point

According to Helpful 201: What is Ace Helpful? Ask yourself, what can I do to deliver a(n) ________ experience?

Amazing

Hassle-Free

Complete

Genuine

7.

1 point

According the Helpful 201: Amazing Customer Experience: Guests want to feel?

Amazed

Welcomed

Important

Thanked

8.

1 point

What is an Amazing Experience?
Predictably consistent service creates _____ guests.

Lifelong

Happy

Amazed

Annoyed

9.

1 point

According to Helpful 201: What are the 4 behaviors of Ask vs. Answer

Listen to identify other possible problems

Ask good, better, best questions

Ask relevant questions

Listen to identify other questions

Ask open-ended questions

Ask close-ending questions

Participate in conversation

Actively listen

10.

1 point

According to Helpful 201: What are the 2 behaviors of Recommend vs. Supply?

Let them hold the product

Strongly suggest what you would use and why

Identify good, better, best options

Identify the most suitable product to complete the project

Make a recommendation statement

11.

1 point

According to Helpful 201: What is Ace Helpful, ask yourself, am I making the guest's day _______ ?

Easier

Amazing

Better

Fun

12.

1 point

According to Helpful 201: What is Guest Ready?
(4 answers)

Show guests you are proud of where you work

Right Attitude

Keep Smiling

Right Apparel

Leave personal problems at the door

Use of radios

Right Appearance

14.

1 point

According to Helpful 201: What is the second trademark behavior?

Ask questions & Lay out options

Ask vs. Listen

Ask questions & Listen to the answers

Ask vs. Answer

15.

1 point

According the Helpful101 & 201: How many people does it take to say NO to a guest?

Two

One

None

Infinity and beyond