July Test II

In case the Prospect is no longer with the company, However GK provides an alternate number to reach the DM (no previous notes indicating the same), What will you dispose the call as ?

When we reach a residential number for RPC. In case somebody says that rpc is not there and it’s a residential number. Gk Denies to give or does not have an alternate number,What will you dispose the call as ?

If Rpc is relocated to any other location (within US) and gk is not ready to provide/does not have the contact info, What will you dispose the call as ?

Incase Gk initially says no one by that name and later says that’s may be because DM is no longer with the company, What will you dispose the call as ?

If Gk says I'll transfer the call to RPC and instead Transfer the call to a VM stating "We don’t accept unsolicitated calls." / transfers to a recorded message that guides on how to do business with their company/transfers to a recorded message that mentions " if we want to contact any one in their office then we need to first send them an email", What will you dispose the call as ?

Incase GK informs that he/she only has access to the directory for their location and they do not have DM listed. Also, they do not have any other number or any other way to confirm if DM could be at any other location of their company. (same company as mentioned on the lead),What will you dispose the call as ?

If prospect agrees to the incorrect Last Name and incorrect Company Name while doing a graceful exit, What will you dispose the call as ?

If we reach a VM stating 'The person you're trying to reach does not have a voicemail set up yet'/General VM/Name not defined in VM ( 3'rd Attempt)

Direct number of someone else or Direct number for a particular department, who recognizes the RPC/does not recognize RPC and says he doesn't have a number for Operator or Switch board, What will you dispose the call as ?

Gk mentions that there is no one by that name, not listed in the directory, but he or she is not sure (1st Attempt), What will you dispose the call as ?

Incase Gk informs that DM is a consultant/client/customer or informs that DM's department is outsourced and there is no way to connect to him/her also there is no alternate number for DM, What will you dispose the call as ?

When Gk/Person answers the call, agent asks for DM, GK says "Wrong Number" and hangs up before agent could verify the company name (1'st Attempt)

Incase GK states that he/she needs additional information i.e. DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not,What will you dispose the call as ?

Company taken over by other company and RPC is No longer with the present company, What will you dispose the call as ?

Incase GK states that he/she needs additional information i.e. anything apart from DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not, What will you dispose the call as ?

IF Gk says that RPC is a minor, he cannot take calls, but she is ready to transfer, What will you do in such Scenario ?

If GK states that they are in touch with our company/pitcher and does not transfer the call,What will you dispose the call as ?

If Gk/person hangs up the phone when agent asked for DM, What will you dispose the call as ?

If GK is adamant about speaking to our manager (Pitcher) and is not willing to hang up till she/he speaks to the Manager (Pitcher), What will you dispose the call as ?

If the GK states that RPC is working with a different company (which is not related to the present company), What will you dispose the call as ?