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Post-Assessment - Cross-Selling and Stop Payments (07-28-15)

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1.
1 point
Cross-selling could be described as:

Recommending a product or service to a member or non-member to meet a want or need.
2.
1 point
A Stop Payment Order is placed in advance of an entry and ensures the entry does not post to the account, and Revocation of Authorization is to return an unauthorized, previously revoked, entry that posts to an account.
3.
1 point
Which of the following can help when it comes to cross-selling?
4.
1 point
A stop payment may be placed on which of the following?: (Mark all that apply)
5.
1 point
A _______ is a characteristic of a product or service and a _______ is the value it provides.
6.
1 point
Which form is to be used to stop payment on either a check or an ACH item?
7.
1 point
Authorization may be revoked for which of the following?:
8.
1 point
Which of the following are the most appropriate reasons to cross-sell? (Mark all that apply)
9.
1 point
A Written Statement of Unauthorized Debit (ACH) is required for a Revocation of Authorization?
10.
1 point
Which form would be used for the following situation?:

An ACH entry was debited form a member’s account by an unauthorized party.
11.
1 point
Which form would be used for the following situation?:

An ACH entry was debited form a member’s account on July 24, 2015, but it was supposed to come out August 24, 2015.
12.
1 point
Which form would be used for the following situation?:

The member, whose account was debited in July rather than August (previous question), decided he doesn’t want to do automatic payments.
13.
1 point
Which form would be used for the following situation?:

A member gave a check to a babysitter, after which it was lost.
14.
1 point
Which form would be used for the following situation?:

After multiple attempts, a member who was paying for insurance via ACH, finally got the company to discontinue ACH debits.
15.
1 point
Which of the following would be considered a benefit?:
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