Certification - Test paper - Batch

1.

1 point

Driver got Mini's booking but he has sedan, charges will be according?

Will be according Mini

Will be according Sedan

Both

2.

1 point

Driver calls inform that customer is not answering the call from last half an hour, what will you check and answer?

will check the pick up time, if it is still time i will ask to wait

will check the pick up time and inform to cancel as still the time is there for the pickup

will ask to cancel as there is no response

3.

1 point

Customer paid toll charges of 35, total bill - 425 including toll charges, he had OLA Money, amount deducted from his OLA Money. What will be cash to driver?

425

390

35

0

4.

1 point

How much percentage additional Service tax is added to the bill - Mumbai?

5.8%

5.3%

4.5%

5.6%

5.

1 point

Driver informed he dropped the customer but kms is "zero" and waiting is 5 minutes, what will you do?

will check the kms in google and raise a ticket to BD

will check kms in google by asking pick up/drop, update usage details - Rides and inform the bill

will check the bill in rides and inform the bill he needs to collect

6.

1 point

If customer is not happy with resolution and he will escalate the issue to higher level or Social Sites to whom we will raise FD ticket what will be the status?

Customer Support - Closed

Partner Care Group - Closed

Business Development - Open

Customer Support - Open

7.

1 point

Driver device - how many options do we have to cancel the booking?

4

5

6

7

8.

1 point

Driver said he wants to cancel the booking as his shift is over?

Press received booking late

Press other to get it cancel

Press Pick up location Far away

9.

1 point

What is the customer care number for CC and PC - city Mumbai?

33555355 & 61167979

33553355 & 61167979

33555355 & 61169979

33553355 & 61167999

10.

1 point

Driver/ customer wants to know enquiry about Auto and Kaali Peeli ?

support@olacab.com

support@olacbs.com

support@olacabs.com

supports@olacabs.com

11.

1 point

How much percentage additional Service tax is added to the bill - Mumbai?

4.5%

5.6%

5.3%

5.8%

12.

1 point

Operator want to attach new cab to whom you will raise FD ticket and what will be the status?

Customer Support - Closed

Customer Support - Open

Partner Care Group - Closed

Business Development - Open

13.

1 point

What is definition of Surcharge?

Surcharge - Peak hours

Surcharge - demand of cabs are more and supply of customers are less.

Surcharge - demand of customers are more and supply of cabs are less.

14.

1 point

Driver asked he pressed client locate at 6 PM but the pick up is at 6:15PM, by what time trip time will be start?

From the time he presses client locate

From the pick up time

From 6PM

15.

1 point

Hindi - Back from Hold ?

dhanywaad driver's name

hold pe bane rahne ke liye dhanywaad

Line pe rukhne ke liye dhanywaad

16.

1 point

How do we calculate Surcharge?

Base fare, trip time, toll charges , parking and service tax

Base fare, toll charges and trip time

Base fare and trip time

Base fare, trip time, toll charges and parking

17.

1 point

Types of cancellation on Device:

CRC / Client Locate

CRC / Cancel

CRC / Others

18.

1 point

How many parameter do we have in Quality monitoring form for Inbound?

11

12

14

13

19.

1 point

What is the TAT to recomplete the booking?

60

45

30

15

20.

1 point

Operator want to attach new cab to whom you will raise FD ticket and what will be the status?

Customer Support - Closed

Partner Care Group - Closed

Customer Support - Open

Business Development - Open

Certification - Test paper - Batch - 10