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Knowledge Bowl 08/28/2015

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1.
10 points
Multiple Choice: It is important to use the Secure Pause button to ensure which of the following pieces of information is protected?
2.
10 points
True or False: In order to fulfill a customer's Vacation Note request, the ticket with the customer's information will be sent to Account Services and will be created as a Closed ticket.
3.
10 points
Multiple Choice: What is the name of the ticket that can be submitted when a customer goes on vacation and would like a temporary list of contacts to be called while away?
4.
10 points
True or False: It is not important to the know what days the customer will be on vacation when submitting a Vacation Note request.
5.
10 points
Multiple Choice: What is the name of the policy that deals with how sensitive customer information is accessed and handled?
6.
10 points
Multiple Choice: When a Vacation Note is submitted, which of the following pieces of information is needed in the ticket?
7.
10 points
Multiple Choice: Which button on Interaction Client must be pressed to ensure the privacy and protection of sensitive customer information?
8.
10 points
Multiple Choice: Which team (department) handles Vacation Note requests and updates the monitoring facility when these requests are submitted?
9.
10 points
Multiple Choice: According to this week's Did You Know, what does CI stand for?
10.
10 points
True or False: Names and addresses, financial account numbers, and customer account history are examples of CI.
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