Chapter 1 Test

1.

1 point

Information overload is

a false condition concocted by workers who fear technology and its capabilities.

especially prevalent among elderly Americans.

a real problem that can lead to exhaustion and interfere with personal relationships.

a condition that affects only those who work in high-tech jobs.

2.

1 point

Workforce diversity includes differences not only in race but also in gender, education, and other areas.

True

False

3.

1 point

n today's business environment, multitasking

can, in many cases, reduce productivity and increase errors.

is less distracting than ever before, thanks to smartphones and other portable electronics.

is expected and unavoidable.

shows that you are serious about your work.

4.

1 point

"Business Communication 2.0" refers to

a new approach to business communication, emphasizing interaction and conversation rather than one-way publication.

high-level correspondence as opposed to routine documents.

specialized software that enables professionals to create impressive documents easily and efficiently.

the informal, abbreviation-laden writing style of today's younger generation.

5.

1 point

Communication is the process of

writing messages.

listening actively.

transferring information and meaning.

speaking to others.

6.

1 point

Using words, images, and designs that are familiar to your audience will generally

increase the chances that your messages will be noticed.

prevent your messages from standing out.

be viewed negatively by current and prospective clients.

mean fewer people will pay any attention to your messages.

7.

1 point

Which of the following is not a characteristic of effective business messages?

They state precise audience responsibilities.

They highlight and summarize essential information.

They present the writer's opinions as facts.

They are short.

8.

1 point

An audience-centered approach to communication involves

saying whatever it takes to win over the members of your audience.

embedding a layer of technology between you and the members of your audience.

focusing on how the members of your audience can help you obtain your goals.

respecting, understanding and meeting the needs of your audience.

9.

1 point

Although intellectual property laws were once a serious concern, the ease of sharing information through social media has decreased the need to be concerned with them.

True

False

10.

1 point

In most organizations, the rumor mill tends to be particularly active when

employees are wasting company time.

formal communication channels are working efficiently.

there is a lack of gender balance among the employees.

the formal communication network is not providing the information employees want.

11.

1 point

You can help to reduce information overload if you avoid sending unnecessary messages.

True

False

12.

1 point

Using technology for communication in the business world

rarely improves the quality and effectiveness of business communication.

complicates the communication process for everyone who's involved.

always improves the quality and effectiveness of business communication.

can improve or worsen the communication's quality, depending on how it is used.

13.

1 point

Improving your communication skills will enhance your career because

all of the above.

you'll need to connect with decision-makers outside of your area of expertise.

the higher you rise in an organization, the more important your communication skills will be.

you may need to communicate without the support of an established company network.

14.

1 point

"Knowledge workers" are

employees at all levels of an organization who specialize in acquiring, processing, and communicating information.

charged with periodically testing all employees for proper training.

employees who are responsible for orienting new executives.

employees who are not on the payroll, but instead work for the knowledge they can gain from the experience.