TPSG CAT Skills Verification Test - 10

If a user requests access to the "manual authorizations" tab in EPIX,
they must be a Global Purchasing employee. If they are not, and insist on requesting this access, they may email Lynn Sonnack with a detailed business case, and it will be reviewed.

User called in and shouted that they want to change their email address. Get the relevant information from user and create a ticket and assign to gis-ap account management. They are able to do this action.

User called in requesting to install google chinese input, ask user to get supervisor's approval and install for them.

User uanble to connect to wireless network connection. One of the possible reason is that his/her CWS password is expired.

User called in and requested to increase mail quota to 500mb, ask user to get supervisor's approval and assign to gis-ap lotus note

sametime unable to login, it could be that the cws password is expired and need to change.

If a share folder owner resign, the procedure of owner change is

1. Complete the LAN SHARE OWNER CHANGE template

2. Fill in the Issue field by choosing the topic relevant to the customer's issue

3. Assign ticket to GIS-ACCOUNT MANAGEMENT

Teamcenter Visualization won't launch and/or show "VFF Frame Error" message. Go to Start/Run, type regedit,
click OK. Expand the folders: Hkey_CURRENT_USER/Software/Siemens. Delete the Vsview and Vsview_Retained folders

so far VIP access can ONLY be enabled on Android and iOS devices.

The helpdesk is able to help user to request for new vpn token at requestit.