Quiz - Sep 15th 2015

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1 point

How much is the Prepaid & Postpaid VOIP monthly access add-on?

10 BD

15 BD

5 BD

1 point

If customer comes on the 5th of the month and wants to migrate his postpaid line to prepaid, what do you do?

Inform the customer that he has to pay the bill till end of the month and do the migration

Inform the customer to come back at the end of the month to benefit from the credit

Convince the customer to stay until the end of the month because it is against business rules to migrate beginning of the month.

1 point

A Palestinian customer approaches the shop asking for a postpaid line. The transaction is done and he has to sign the GC. In the GC you found out that the nationality is Lebanese. What do you do?

You scratch Lebanese and write Palestian and continue normally.

It doesn’t matter as nationality won’t affect the customer account.

You check the nationality before you start the order and update occupation and nationality all in 1 SR

1 point

Customer modifying the line from smart 20 to basic 10 needs to pay one month advance (10 BD)

True

False

1 point

A late payee professional customer can take 18 months contract

True

False

1 point

New customer category 4 can avail 14 or 15 months contract.

True

False

1 point

A late payee customer can take 14 or 15 months contract

True

False

1 point

Customer should have at least 1 contact number in his CAN other than the one he is modifying or taking new.

True

False

1 point

As an agent how many days can I give the customer promise to pay?

Up to 4 days

1 day

Up to 3 days

10.

1 point

As an agent, how many times can I give the customer promise to pay?

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