Chapter 5 Test

the needs and interests of your audience.

a universal set of needs and interests.

the needs and interests of your organization.

none of the above.

the words you select.

the way you use words in sentences.

how you build paragraphs from individual sentences.

the choices you make to express yourself.

all of the above

impress them with a long list of your accomplishments.

state up front that you know more about your topic than they do.

show that you are confident and that you believe in yourself and in your message.

be modest and deferential.

Because of Joan's inaccurate figures on the Haymen project, we are not finished with the process audit.

We will complete the process audit by Friday.

We failed to complete the process audit on time.

We wish we could finish this interminable audit.

True

False

a crippled employee.

none of the above–all are equally offensive.

an employee with physical handicaps.

a handicapped employee.

enlist a partner to echo and affirm your negative comments.

single out the guilty party, creating a teaching moment from his or her mistakes.

be honest and call attention to the audience's failures or shortcomings.

focus on what the audience members can do to improve.

adding a second, short sentence to highlight your point.

placing them at the beginning or end of a sentence.

using extra words to describe them.

making important ideas the subject of the sentence.

doing all of the above.

is important, but only in formal written messages.

now means nothing more than responding promptly when others contact you.

indicates respect for the audience and minimizes negative emotional reaction.

is not a major concern, as long as you get your point across.

are expected since everyone is busy.

can be annoying, but are only a concern for external audience members.

are no longer an issue thanks to the spelling and grammar checking features of word processing software.

cause you to lose credibility with your audience.

usually not effective for formal and intercultural messages.

an effective way to build strong relationships with international clients.

expected in virtually every profession.

none of the above.

True

False

there is no way around being negative in your wording and tone.

being blunt is always best.

don't waste time trying to emphasize the positive–your audience will see right through it.

look for positive points that will foster a good relationship with your audience.

want to be diplomatic in pointing out a problem or error.

want to point out what's being done, without giving credit or assigning blame.

need to avoid personal pronouns in order to create an objective tone.

want to make your writing more direct, livelier, and easier to read.

True

False