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Week 1 Assessment SDP CE Wave 25

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This is a non-interactive preview of the quiz content.

1.
1 point
This is the instant messaging app developed by BlackBerry and is also available for Apple iPhone, Android-based devices, and Windows Phone.
2.
1 point
What do you call the feature of the BlackBerry 10 Camera that allows the user to take multiple shots in one tap so he/she can select a series of still shots in a fixed period of time?
3.
1 point
What do you call the tablet device manufactured by BlackBerry?
4.
1 point
What are the possible groups that would provide technical support for BlackBerry smartphones bought from ShopBlackBerry and Amazon.com (provided they are within 14 days or within 30 days from the date of purchase)?
5.
1 point
Identify the different BlackBerry products. Select all that apply.
6.
1 point
Identify the BlackBerry smartphones running on BlackBerry 10 Device Software. Select all that apply.
7.
1 point
It serves as a device driver, this BlackBerry product or software appears on the lower right hand-side corner of the computer screen when a BlackBerry smartphone is being detected. It shows the statistics for the usage of a BlackBerry smartphone and allows its detection by the computer.
8.
1 point
Which of the following are BlackBerry smartphones that runs on the Device Software 7.1 and earlier? Select all that apply.
9.
1 point
What is the principle used is strictly imposed in troubleshooting customer issues where the precise steps are executed based on well-structured and approved Knowledge Articles?
10.
1 point
Identify the types of BlackBerry smartphones based on the programming language used to develop the device software. Select all that apply
11.
1 point
What is the term used to specify that the e-mail messages on a device corresponds to the e-mail messages found in the messaging server?
12.
1 point
What is the importance of confirming the e-mail used in a BlackBerry ID account?
13.
1 point
This is a direct support queue for the new BlackBerry Passport, BlackBerry Classic, and BlackBerry Leap smartphones where the date of purchase does not matter until further notice. The second options provide support for other BlackBerry 10 devices that are within 14 days from the successful initial setup.
14.
1 point
Which of the following are features of the BlackBerry Desktop Software? Select all taht apply.
15.
1 point
What are the major divisions of the BlackBerry Technical Support (BTS) group? Select all that apply.
16.
1 point
Salesforce Knowledge Article Types include which of the following? Select all that apply.
17.
1 point
The BlackBerry smartphone itself is an e-mail client. This statement is ...
18.
1 point
What are the IVR options for callers who dial 1-877-255-2377 to reach BlackBerry? Select all that apply.
19.
1 point
What is used by the BlackBerry 10 devices for maintenance, device software update, and synchronization of Contacts and Calendar & Media?
20.
1 point
What are the 3 groups of operating system platform or device software of a BlackBerry device (including one that is not officially released yet)? Select all that apply.
21.
1 point
You are ready to provide the customer with troubleshooting steps because of this KB article. What type of KB article is used to provide step-by-step troubleshooting instructions to the customer to resolve issues?
22.
1 point
Which of the following is true about "resetting" the BlackBerry ID account? Select all that apply.
23.
1 point
Identify some of the servers in the BlackBery Infrastructure that are part of the services for the BlackBerry Internet Service. Select all that apply.
24.
1 point
IT administrators have control of BlackBerry smartphones activated on (Select all that apply.) ...
25.
1 point
Identify the different levels of support provided to premium BlackBerry customers. Select all that apply.
26.
1 point
In the "Explore" stage of troubleshooting in the BlackBerry Cares principle "Demonstrate SME knowledge," what are the questions or fields in the Logical Troubleshooting template that enable a BTS Representatives/Consultants to have full understanding of the issue? Select all that apply.
27.
1 point
How many levels of technical support service does BlackBerry offer for companies who are maintaining a BlackBlackBerry Enterprise Server 5 or BlackBerry Enterprise Service 10/12?
28.
1 point
The BlackBerry Enterprise Service 10/12 can be applied on Android smartphones and tablets, iPhone, and iPad. This statement is ...
29.
1 point
Which of the following mobile communication technology does not require a SIM (Subscriber ID Module) card?
30.
1 point
What are the BlackBerry products supported under BDCS or BlackBerry Direct Customer Support? Select all that apply.
31.
1 point
Initial set up or Out-of-the-Box experience (OOBE) will prompt for the creation of or sign-in for the BlackBerry ID. This statement is ...
32.
1 point
Identify the part of the BlackBerry 10 device software where all of your messages and notifications are gathered into one convenient location.
33.
1 point
On a BlackBerry smartphone what is the term used to refer to its operating system?
34.
1 point
What is the latest device software of BlackBerry 10 smartphones?
35.
1 point
It is possible to change the e-mail used in a BlackBerry ID account. This statement is ...
36.
1 point
What is required for an IT administrator who represents a company that acquires a suppport account from BlackBerry to have direct contact to the BlackBerry Customer Technical Support (BCTS) or Enterprise team?
37.
1 point
A BlackBerry 10 device user can download and install Android-based applications. This statement is ...
38.
1 point
Which of the following were developed from GSM? Select all that apply
39.
1 point
Stricly speaking which of the following can we synchronize using a BlackBerry device? Select all that apply.
40.
1 point
Which of the following refers to the application that combines both Tasks and Memos into one?
41.
1 point
A caller dials 1-877-255-2377 and he was able to enter a valid carrier code after selecting the IVR option to enter a carrier code. The call will reach which team?
42.
1 point
What is the term used in a BlackBerry 10 device to quickly check for new notifications and to sneak a glance at another screen with leaving your current application?
43.
1 point
Identify the Porche Design smartphone from the list. Select all that apply.
44.
1 point
Which of the following devices are supported under the Switchblade II queue or group? Select all that apply.
45.
1 point
Identify the different carriers? Select all that apply.
46.
1 point
Identify the core applications of a BlackBerry Smartphone? Select all that apply.
47.
1 point
This queue covers the warranty services or warranty options for devices that were acquired directly from BlackBerry such as the BlackBerry PlayBook tablets, the BlackBerry Porsche Design smartphones, any device brought from the ShopBlackBerry website, and other direct support BlackBerry 10 smartphones (Employee Purchase Program or EPP and amazon.com).
48.
1 point
What should be seen on the network status indicator of a BlackBerry smartphone to ideally signify that the device can connect to the Internet?
49.
1 point
Which of the following queue or group provides technical support for BlackBerry smartphones including Curve, Torch, Bold, and Z10 where the devices are bought from the different carriers including AT&T and Verizon?
50.
1 point
Which of the following are included in the "phone services" of a BlackBerry device? Select all that apply.
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