PRODUCT OVERVIEW EXAM

Product code 114 routes the push cart order page to

Recording will pause momentarily when the customer places the order?

Product code 117 routes the push cart order page to

Establishing remote session allows us any remote support application that we know that are ready to use.

we install a state of the art antivirus as part of all of our service calls attribute

Path when customer agrees to PROCESS for non PC issues you,

1. Review the issue
2. Ask for specifics
3. Then do a diagnostic if it is a computer issue in order to rule out issues 4. And/or build value/sell a higher plan at close

This attribute lets you, knowing the speed of the connection allows us to rule out or rule in some items and if remote support is an appropriate option to present to you to solve your issue”

When running speed test

‘Your internet speed is [if over 30 mbps] great,

[if 10-29] good, [if 2-9] recommended

[if under 1 mbps] slow.”

Product code 113 routes the push cart order page to

This response "If you compare prices, you’ll see that we have a great deal. A single repair at a local shop like Best Buy or Staples can easily cost two or three hundred dollars and requires you to be without a computer for 2-4 days," is

Product code of 115 routes the push cart order page to

Sales call flow states that when Pitching for Sale, you must have the following components except,

3 step process is ALWAYS standard as recommended when dealing with both mobile and PC fixes.

Product code 116 routes the push cart order page to

Only when there are some viruses that are less impacting,
we deliver this spiel to gently inform customer about some diagnosis

" Overall your system looks healthy and I don’t see anything we would categorize as a security threat or major performance issue, which is great!"

Adding my back up drive for an Annual, Incidental and Mobile fix plans will cost $4.99 a month or $59.88 a year.

less significant items that need to be looked at as part of the overall tune up attribute.

1 Time PC fix at $79.99 does include tune up

Product code 118 routes the push cart order page to

Incidental Plan gives you Level 1 and Level 2 fixes. Level 1 fix covers basic computer issues while level 2 fix covers both computer, software, hardware and 3rd party devices issues.

When we diagnose problem in Sales Call Flow, must have Primary problem and

Product code 112 routes the push cart order page to

Product code 119 routes the push cart order page to

Any call that is not straight computer issue needs to be triaged to ensure it is pitchable. To do this we need to ensure the customer knows whom they are talking to and evaluate financials off the bat is a sub script under?

Good thing we ran this for we found some viruses

"with what we uncovered in our all our diagnostics it is clear to me that it is extremely important that we have these items taken care of. It’s a good thing we caught this because, if left untreated, these items leave you seriously vulnerable to threats, both to your machine and any personal information saved or even entered onto it. I know we have went over a lot do you have any questions for me at this point?"

$49.95 is recommended for any basic mobile issues of any mobile devices, but its just for 1 time mobile fix.

Existing customers may take advantage of the continuous plan monthly after a year of subscription for as low as

The Sales Structure dictates as that if the caller has existing ticket, we

These are essential steps when doing recap except,