Knowledge Bowl 10/9/2015

1.

10 points

Multiple Choice: According to the Quick Installation Guide video, which of the following does Protect America recommend for locating the main control panel?

An accessible and central location where alarm sounds can be heard

Away from large appliances that can cause interference

Away from mirrors and metallic surfaces that can cause interference

All of the above

2.

10 points

True or False: Once a customer has set up their security system (and downloaded the Protect America Smart Phone app if necessary), it is important for them to contact Protect America to activate the system.

True

False

3.

10 points

Multiple Choice: According to the Testing Your Security System video, we recommend that customers test their systems once a month to ensure that there is a solid connection and __?

Because we don't care if the system is working properly

Because it is the customer's fault if the sensors are malfunctioned

To annoy customers about calling in

That the sensors are strongly communicating with the control panel

4.

10 points

Multiple Choice: What is the name of the identification number that is used by customers to check for test results?

CID

Birthdate

Digital

Last 4 of SSN

5.

10 points

Multiple Choice: According to the Testing Your Security System video, what is the name of the website that customers can log into in order view if signals were properly received?

mymonitoringstation.com

echo.protectamerica.com

intranet1.protectamerica.com

protectamerica.com

6.

10 points

Multiple Choice: If the customer chooses to perform a "full system test", monitored smoke detectors are tested by __.

Sliding the smoke detector off its base

Pressing and holding down the lock and unlock button at the same time

Pressing and holding down the test button until the system sounds

Jingling keys over the microphone on the detector

7.

10 points

Multiple Choice: Once a system test has been completed, customers can clear the alarm history in the status by pressing the "Status" button, ____, and then the "Status"button again.

"Disarm" button

"Doors/Window" button

"Bypass" button

"Silent" button

8.

10 points

True or False: Having the system in Test Mode while performing a System Test prevents false alarms and the dispatch of the emergency services.

True

False

9.

10 points

True or False: Motion detectors should not be installed in high traffic areas.

True

False

10.

10 points

True or False: The Protect America Smart Phone app can be downloaded on any iPhone or Android smartphone.

True

False