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BIM2 Business Workflow
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1.
1 point
Departmentalization based on __________ is most useful when sets of customers have common problems and needs.
Product/service
Geography
Target market
Function
2.
1 point
Departmentalization based on __________ is most useful when a business has multiple product lines or performs multiple services.
Product/service
Geography
Target market
Function
3.
1 point
Successful workflow will result in high __________.
Production costs
Market share
Prices
Productivity
4.
1 point
A large organization may use more than one type of departmentalization.
True
False
5.
1 point
Communication isn’t necessary for workflow to go smoothly.
True
False
6.
1 point
Employees’ positions in the workflow can be seen as a reflection of their __________.
Attitude
Level of education
Level of power
Ability
7.
1 point
Which of the following is NOT a possible result of workflow problems as listed in the presentation?
Costly mistakes
Absenteeism
Confusion
Poor performance
8.
1 point
Workflow structures processes so work proceeds in the most __________ order.
Entertaining
Flexible
Efficient
Original
9.
1 point
When workflow and productivity are at their best, the result is an erratic, inefficient business struggling to perform and succeed.
True
False
10.
1 point
Departmentalization based on __________ is most useful when customers are spread across a large area.
Product/service
Geography
Target market
Function
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