GRO Q&A

1.

1 point

Which of the following are not 1865 Explorer benefits ?
A: Late-check-out till 14:00
B: Room Upgrade
C: Local newspaper
D: Personalized welcome amenities

B & D

B & C

A & B

C & D

2.

1 point

Explorer member can stay 3 times from their membership start date at any Langham Hotels to be Gateway member ?

True

False

3.

1 point

Which of the following is not a requirement to be a Voyager member ?

Cardholder of Visa INFINITE

Diamond cardholder of Cathay Pacific Marco Polo Club

Gold cardholder of Emirates Miles program

Accumulate a total of 5 stays within 12 months

4.

1 point

Which of the following is a requirement to be a Destiny member ?

Frequent guests who usually stay in Premium room category

None of above

Over 150% of Hotel ADR

Top 10% of member Base

5.

1 point

Which of the following is an 1865 Gateway benefit ?

Choice of one additional newspaper title

Guaranteed Late check-out at 16:00

Personalized welcome amenities

Complimentary fruit and bottled water

6.

1 point

Which of the following is not a choice of personalized welcome amenities for Voyager ?

Champagne

Cookies

Red Wine

Hotel Local Amenity

7.

1 point

Which of the following is not a choice of additional newspaper for Voyager in Langham Place,Mongkok ?

International New York Times

Financial Times

New York Times

Nikkei Shimbun

8.

1 point

Which of the following is not a Destiny member benefit ?

Upgrade to next room category

Complimentary fruit and bottled water upon arrival

One Way trip limousine service

Personalized welcome amenities

9.

1 point

What is the renewal requirement for Gateway and Voyager member ?

Gateway: Stay once anytime, Voyager: Stay twice anytime

Gateway: Stay once within a year, Voyager: Stay twice within a year

Gateway: Stay once during membership year, Voyager: Stay twice during membership year

Gateway: One booking within a year, Voyager: One Suite booking within a year

10.

1 point

Chelsea Voyager members will enjoy the same benefits as Voyager members at other Cordis hotels except Eaton Chelsea?

True

False

11.

1 point

When will the Membership kit be delivered to members’ address ?

Once their membership status is renewed

6 to 8 weeks

Immediately

One Day

12.

1 point

Which membership tier can receive a Suite voucher ?

Voyager and Destiny

Gateway

None of above

Explorer

13.

1 point

What is the requirement for Voyager and Destiny members to receive a LSC Voucher ?

when staying 10 or more times within a 12 month period

No such benefit

when staying 100 or more times within a 24 month period

when staying 5 or more times within a 12 month period

14.

1 point

What is the requirement for Voyager and Destiny members to receive a Suite Voucher ?

No such benefit

when staying 5 or more times within a 12 month period

when staying 10 or more times within a 12 month period

when staying 100 or more times within a 24 month period

15.

1 point

Who will handle reservations from our Destiny member ?

1865 Manager

Hotel Managing Director's Office

Reservations

Front Office Manager

16.

1 point

Which type of guest cannot enroll as Explorer member while staying in Langham Hotels ?

FIT guests

Airline Crew/Airline Layover

Company contract/MICE group

Travel Agent guests

17.

1 point

Which Frequent Flyer program is not partnership with Langham Hotels ?

Korean Air

Cathay Pacific

Asiana

Air New Zealand Airpoints

18.

1 point

Voyager and Destiny members are not allowed to change their amenities preferences.

True

False

19.

1 point

1865 members can input different Frequent Flyer programs every time they stay ?

True

False

20.

1 point

Any registered guest in a FIT booking can be enrolled as a 1865 member ?

True

False

21.

1 point

Who will receive a physical Membership pack after completing the first qualified stay at any participating hotel ?

Newly eligible Gateway and Voyager Members

Explorer

Gateway

Destiny

22.

1 point

Which of the following is one of the Terms & Condition of 1865 program ?

Membership of the 1865 and membership cards are transferrable and may be used by any registered guest.

Membership of the 1865 and membership cards are transferrable and may only be used by the registered member.

Membership of the 1865 and membership cards are not transferrable and may only be used by the registered member.

Membership of the 1865 and membership cards are not transferrable and may be used by any registered guest.

23.

1 point

Which of the following statement is true ?

A stay is defined as the total bill spent at one property, whether or not a member checks out and checks back in. A back-to-back booking will therefore be counted as one stay only.

A stay is defined as the total number of consecutive nights spent at one property, whether or not a member checks out and checks back in. A back-to-back booking will therefore be counted as separate stays .

A stay is defined as the total number of consecutive nights spent at one property, member is required to checks out and checks back in. A back-to-back booking will therefore not be counted.

stay is defined as the total number of consecutive nights spent at one property, whether or not a member checks out and checks back in. A back-to-back booking will therefore be counted as one stay only.

24.

1 point

Which of the following statement is true ?

All benefits are restricted to registered 1865 members only and on a per room basis. Only one set of member benefits will be provided should there be two or more 1865 members sharing the same room.

All benefits are restricted to registered 1865 members only and on a per stay basis. Only one set of member benefits will be provided should there be two or more 1865 members sharing the same room.

ll benefits are restricted to registered guests only and on a per room basis. Only one set of member benefits will be provided should there be two or more 1865 members sharing the same room.

All benefits are restricted to registered 1865 members only and on a per room basis. Both of members benefits will be provided for two or more 1865 members sharing the same room.

25.

1 point

Which of the following statement is true ?

Any Member who has not stayed at an 1865 participating hotel at least once in 36 consecutive months may be removed from the list of active Members and if so, is subject to forfeiture of all benefits and services. A Member may reactivate his or her account by any means that LHI may establish.

Any Member who has not stayed at an 1865 participating hotel at least once in 12 consecutive months may be removed from the list of active Members and if so, is subject to forfeiture of all benefits and services. A Member may reactivate his or her account by any means that LHI may establish.

Any Member who has not stayed at an 1865 participating hotel at least once in 24 consecutive months may be removed from the list of active Members and if so, is subject to forfeiture of all benefits and services. A Member may reactivate his or her account by any means that LHI may establish.

Any Member who has not stayed at an 1865 participating hotel at least once in 12 consecutive months may be removed from the list of active Members and if so, is subject to forfeiture of all benefits and services. A Member cannot reactivate his or her account by any means that LHI may establish.

26.

1 point

Which of the following statement is true ?

Long-stay agreements are generally specifically contracted for extended periods; hence, certain 1865 benefits may not apply

Long-stay agreements are generally specifically contracted for extended periods; hence, certain 1865 benefits will be applied

Long-stay agreements are not specifically contracted for extended periods; hence, certain 1865 benefits will be applied

Company contract agreements are generally specifically contracted for extended periods; hence, certain 1865 benefits may not apply

27.

1 point

What do we do to approve a sharer’s stay ?

Inform 1865 Team to follow

Click membership box in PMS and leave trace to GRO on the day after check-out date

Only click membership box in PMS

Only leave trace to GRO

28.

1 point

Which information is not required to input a missing stay ?

Staying Period

1865 membership number

Guest name

Room number

29.

1 point

Base on the record below, are we able to amend the record and approve immediate ?

No, delete the record and manual input

Yes, click ”View” and amend the record

Yes, click the box and approve

No, guest cannot claim stay

30.

1 point

Are the follow guests entitle for staying record, any action prior to approve stay if yes ?

No, not eligible as Airline crew rate

Yes, no action should be done

Yes, click “View” and delete the “(TNT)”

No, click “delete”

31.

1 point

What is the actual staying record of this guest ?

No need to amend

19/01/2015 27/01/2015 040351672 $1429.6 $6787.7 $3929.14

19/01/2015 27/01/2015 040351672 $1579 $6787.7 $2191

19/01/2015 27/01/2015 040351872 $1429.6 $6787.7 $3929.14

32.

1 point

What is the cut off time for Approval ?

None of above

Before 1445hrs briefing

Before Midnight

Before 1700hrs

33.

1 point

What is not the content of Pre-arrival report ?

ETA/ETD

Members’ Photo

Room Preference

Rate

34.

1 point

What are the details being match in Possible Member list ?

Name and FFP

Photos

Address and Country

FFP and emails

35.

1 point

Which of the following is not a Reject Reasons on Rejection List ?

1865 Address not exists or more than 1

Address not exists or more than 1

FFP preferred account does not exist or more than 1

1865 Email not exists or more than 1

36.

1 point

All Front Office user IDs can access merging function with FCS and CRM.

True

False

37.

1 point

Which of the following is not a criteria field in CRM ?

Member card status

Email

Staying Period

Last name and first name

38.

1 point

Where in CRM can we perform Membership kit resent and regenerate password ?

Add. Info

Customer case

Membership details

Profile

39.

1 point

Which is the following statement is true ?

Non of above

Eligible report tells you the guests that are eligible for Explorer

Eligible report tells you the possible Gateway and Voyager

Eligible report tells you the guests that are eligible for Gateway and Voyager

40.

1 point

1865 Membership Upgrade/Downgrade Report tells you…

List of members that have been upgraded / downgraded Destiny in the last 7 days

List of members that have been upgraded / downgraded Gateway and Voyager in the last 7 days

List of members that have been upgraded / downgraded Explorer in the last 7 days

List of members that have been upgraded / downgraded of all tiers in the last 7 days