ISO 9001

Clause 8

SGI conducts internal audits to ensure compliance with ISO 14001, to determine the effectiveness of the quality system and to assess if the activities comply with the quality plans and procedures.

Clause 5

Top management at SGI provides evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by which of the following?

Clause 7

In keeping with our commitment to Total Customer Satisfaction, SGI has initiated several steps, both corrective and, more importantly preventative, to ensure that we ____________________ deficiencies with product that is delivered to our clients.

Clause 8

_______________ is generally defined as disciplined action taken to address problems where a specific incident has occurred, which can be investigated.

Clause 4

SGI’s quality management system is currently registered to what international standard?

Clause 5

Which of the following is not one of SGI's four main Quality Objectives?

Clause 6

Department managers are responsible for tracking the training progress of all employees within their area. As the department managers/supervisors assess the training effectiveness and determine that the employee is competent to perform the skill, they note that the employee has successfully trained on a designated task by initialing and dating in the appropriate place on the department’s _______________________.

Clause 5

SGI maintains records from ________________________ which are used to document the improvement of the effectiveness of the quality management system and its processes, the improvement of product related to customer requirements, and resource needs.

Clause 5

SGI’s Quality Policy includes which of the following:

Clause 5

The ISO Champion ensures that the ISO 9001 requirements for the clause are addressed, that the required procedures are implemented, and that the result is suitable and effective at meeting the Quality Policy and Quality Objectives of SGI.

Clause 7

Receiving personnel inspect items for shipping damage and verify the part number, description, and quantity with the ____________________.

Clause 4

All Level II Procedures and Level III Work Instructions must be reviewed a minimum of once every quarter.

SGI shall determine and provide the resources needed to implement and maintain the quality management system and continually improve its effectiveness, and to enhance ________________________ by meeting customer requirements.

Clause 6

Which of the following is a storage capability utilized by SGI?

SGI management ensures that the planning of the ______________________ is carried out in order to meet requirements to provide quality services to our clients.