Assessment 1

1.

1 point

BlackBerry Protect for BlackBerry 10 allows the user to do the following ...

Backup the device, play a sound, display a message.

Search the device, play a ringtone, display a picture.

Back up the device, check for the device software updates

Locate, lock, play sound, display a message, wireless wipe out of the device.

2.

1 point

Service Books governs ... ? Choose the following

Pictures

Email

Text messages

Calendar

BlackBerry Protect

Memory Card

3.

1 point

By default, what does a red blinking LED light indicate on a BlackBerry device?

New Software Updates

New Message

Device Stop

Battery Power is Low

4.

1 point

We should provide workarounds, that is, troubleshooting steps that are not specified in KB articles to ensure we resolve the customer's issue. This statement is ...

True

False

5.

1 point

BlackBerry 10:
Is reloading / updating the device software the first step to resolve a hardware issue on the device ?

True

False

6.

1 point

In BlackBerry Desktop Software, what are the methods a BBOS device can connect to the Desktop Software ?

Wifi (Media Sync)

USB

Bluetooth

NFC

Mobile Data

7.

1 point

Where will you be able to access local tasks and notes on a BlackBerry 10 smartphone?

Tasks

Notes

Remember

Evernote

8.

1 point

What is the turn-around-time or TAT for an issue that is escalated to higher tier of support for BlackBerry?

within 24 hours

24 hours to 48 hours

72 hours

2 hours

9.

1 point

How many existing and/or personal email accounts can a user setup on a BlackBerry smartphone if the device is provisioned for BlackBerry Internet Service?

12

11

10

9

10.

1 point

What app would we use to determine a HARDWARE issue on a device ?

BlackBerry Virtual Expert (BBVE)

BlackBerry Confirmatory Test

BlackBerry Churut

BlackBerry system spot (BSP)

11.

1 point

What is the unique identifier of a BlackBerry smartphone?

SSID

IMEI

Mobile Number

12.

1 point

Besides being a native app on BlackBerry smartphones, BlackBerry Messenger (BBM) can be installed in which system? Select all that apply.

iOS on iPhone

Android-based smartphones

Windows Phone

Symbian

Mac OS X

13.

1 point

BlackBerry Desktop Software can be installed on which of the following? Select all that apply.

Windows XP SP1

Windows XP SP3

MAC OS Maverick

Android Lollipop

14.

1 point

The BlackBerry smartphone must be set to __________ when pairing it to another Bluetooth capable device.

Searchable

Discoverable

Detectable

Identifiable

15.

1 point

The BlackBerry ID is required in which of the following services or servers? Select all that apply.

BlackBerry World

BlackBerry Messenger (BBM)

BlackBerry Protect

Backup and Restore for BlackBerry OS

BlackBerry Blend connection

BlackBerry Hub

Evernote

BBOS version 6 and below

Facebook

16.

1 point

Whats the extension file of a backup file ?

.bkp

.bkb

.bbb

.ppp

17.

1 point

Creating device logs is an important process to gain support from higher tier. In BlackBerry 10 which methods allows the device user to generate and send out device logs, provided that the smartphone can connect to the Internet?

BB10 Device @ Apps

BlackBerry Link @ Tools

Device @ Help

BlackBerry Link @ Preferences

18.

1 point

Based on the option below:
Whats the first step to diagnose an issue of a user's device connection to data network ?

Delete / Resend service books

Reload device

verifying the connection by browsing internet on the device

call the service provider

19.

1 point

In which application can a customer set up their email accounts using a BlackBerry 9900 Bold?

Manage Connections

Options

BlackBerry App World

Setup

20.

1 point

BIS and BES requires ?

proper provisioning from respective carrier

BBID

Active-Sync account

Contact and calendar

active data connection

21.

1 point

BlackBerry Messenger on iOS, Android-based smartphones and tablets, and Windows Phone does not require a BlackBerry ID. This statement is ...

True

False

22.

1 point

Which information can a customer use in order to add contacts on a BlackBerry Messenger or BBM? Select all that apply.

BlackBerry ID

IMEI

Mobile Number

23.

1 point

What attachments can customers download and save on their BlackBerry smartphones?

Documents

Audio & Video

Pictures

All of the Above

24.

1 point

What will happen if you connect a BBOS while running BlackBerry Link?

BlackBerry Link shall initiate Data Transfer or device switch/migration.

The BBOS device shall not be detected.

An error message with an error code will show on a blue screen.

Device error

25.

1 point

Which of the following are native applications or built-in in the BlackBerry 10 devices? Select all that apply.

Contacts

Facebook

Calendar

BlackBerry World

Grindr

Angry Birds

AT&T Services

26.

1 point

What are the features and/or functionalities NOT supported by the BlackBerry Desktop Software ?

Software reload

Backup/Restore

Device switch

Media Sync

27.

1 point

BBID can be used on ?

1 Device only

1 Device only with an option of including it to a Playbook

At least 2 devices

None of the above

28.

1 point

What applications are included when you install a BlackBerry 10 Desktop Software?

BlackBerry Link

BlackBerry Blend

Device Drivers

BlackBerry Desktop Software

29.

1 point

The Active-sync server is owned and maintained by which company?

Novell

IBM

Microsoft

Red Hat

30.

1 point

In trying to login to a user's BlackBerry ID via the DEVICE, 10 attempts were made and still the password is incorrect. How many minutes is the lockout period and how many attempts can be made to sign in to the BlackBerry ID after such period?

15 minutes with one attempt only

15 minutes with at least one attempt

15 minutes with 10 attempts only

15 minutes with at most 10 attempts