Training Sign off

Do you understand that a customer contact code must be placed on all your calls prior to 10 AM? Customer Contact codes are a 21 Customer Contacted if you have talked to your customer and a 23 Failed Customer Contact if you have reached out, but were unable to speak to anyone and did leave a message.

Do you understand that all calls must be closed out the same day you ran them and that any calls you were onsite for must be closed out that day?

Do you understand that all calls that will remain open must have a corresponding stop code indicating the reason they will be left open along with remarks in the call with who you spoke with at the customer location to indicate you did notify the customer? Stop codes are 02 part wait, 04 customer unreachable, 05 customer delay, and 08 weather delay.

Do you understand that prior to placing a stop code on a call you must have first place a customer contact code on the call by 10 AM? 02, 05, or 08 stop codes can only be placed after 21 codes and 04 can only be placed after a 23 code and only after 3 PM.

Do you understand that in order to qualify for excessive time onsite you must fill out the form at http://www.f2onsite.com/excessivetime within 24 hours of call closure to include a description, in your own words, as to why you were onsite for excessive time?

Do you understand that you should check your mileage against our view weekly completed calls list in the employee area of the http://www.f2onsite.com website?

Do you understand that part management is your responsibility?

Do you understand that IBM parts must be shipped back individually in their own box by themselves with the correct label attached that is matched to the part and to the call?

Do you understand the importance of obtaining and maintaining shipping receipts when you drop off your parts?

Do you understand that you should notate on your shipping receipt or elsewhere which tracking number goes to which part and which call?

Do you understand that if F2OnSite is billed for parts under your control due to your failure to maintain and keep receipts that you will receive a formal write up to be placed in your HR file?

Do you understand that you should maintain packing slips as your record that parts you received were consumable?

Do you have any feedback for F2OnSite on how training could be improved?

What did you like about the training?

How have you found the F2OnSite hiring process to be up to this point?

Do you understand that F2OnSite is your employer? You will interface directly with many of our customers and their managers, but you should only direct payroll and employment related questions to F2OnSite staff. Look for the @f2onsite.com email.

Do you understand that in the beginning, you may be assigned to only one of F2OnSite's customers, but you may be assigned to support other needs (and customers) of the company from time to time? (You understanding that the company may need you to be flexible and be available to assist where needed, helps insure the company remains successful with ALL customers, and is a key element of your job)