NHTP- 1

1.

2 points

What is the commision for CHAAKRI registration?

Rs 15

Rs 750

None

Rs 60

2.

2 points

VLE complaint that his customer not get the prankit till now?
What should be the 1st probing from agent end?

Did your customer received the PRAN no.

Did you submit all the documents with PFRDA application?

Did you submit the PFRDA application to RCC?

Did your customer paid the registration fees

3.

2 points

What is the EGGEGO ticket cancellation charge after 24 hrs?

50% of basic

Supplier charges + Rs 150

None

Rs 150

4.

2 points

VLE stated that” Unable to take duplicate receipts printout after successful customer registration in PFRDA.” From VLERM can we provide the duplicate receipts.

True

False

5.

2 points

If passenger not travel due to train late for 2Hours then howmuch amount will customer get after filling TDR?

100%

75%

After deduction of IRCTC charges of Rs 20

50%

6.

2 points

Can PFRDA policy be surrendered?

None

Not possible

Yes, customer gets 100%

Yes, customer gets 50%

7.

2 points

Incase of multiple booking in IRCTC the call should logged with TXN ID and date.

True

False

8.

2 points

VLE gets how much commission for each active PFRDA account for renewal contribution of minimum of Rs 1000?

Rs 15

Rs25

Rs35

No commission

9.

2 points

VLE gets how much commission at the time of PFRDA account registration?

Rs 15

Rs35

No commission

Rs25

10.

2 points

What is the size of photos required to open an account?

2.5cm*3.5cm

2.5cm*2.5cm

3.5cm*2.5cm

3.5cm*3.5cm

11.

2 points

Bank Account is mandatory for a customer to open a PRAN Account

True

False

12.

2 points

In case of Multiple booking scenario in EGEEGO, ‘call log with flight reference no mandatory’

True

False

13.

2 points

What is the VLE payout for Domestic FSC ticket booking?

2.5% basic + yq

5%

4% on basic

None

14.

2 points

In how many days EGEEGO refund failed transaction amounts?

10 Days

9 Days

8 days

Not applicable

15.

2 points

Incase of VLE was unable to access the IRCTC portal then first checkpoint for a agent should be...

Admin Portal

VSAT disconnection list

VLE's SKASH balance

IRCTC active vle list

16.

2 points

What is a ticket cancellation charge before 24 hrs for EGEEGO?

Rs150 + supplier charges

Rs 150

No charges

supplier charges

17.

2 points

Incase of Ticket cancellation problem in EGEEGO the call should assign to..

Saikat Bhhatacharyya

Self and communicate with supervisors

Self & mail to portal hep

Debasish Ghosh

18.

2 points

Incase of Incorrect passenger details in ticket issue in IRCTC then finnaly call should assign to whom?

State IT co-ordinator

Self & mail send to Portal help

Surya Mukherjee & mail send to Portal help

Supervisor

19.

2 points

VLE complaint that the refund againest normal IRCTC ticket cancellation money not received even after 75 days ,then what should agent do?

Informed VLE it will take 90days or more time

Mail to portal help with cc Surya Mukherjee

Logged the call and assign to Biswanath Naskar

Logged the call and assign to Samveet sahoo

20.

2 points

What a PRAN kit consisting up?

Only PRAN card & welcome letter

Only Acknowledge no

only PRAN card

None