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D150417 Gaining Control

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1.
10 points
An EMD can obtain control in a call using a process called:
2.
10 points
A dispatcher must be:
3.
10 points
In the early days of EMD routine provisions of PAI's was rare and dispatchers were likely to deal with a hysterical caller by:
4.
10 points
The definition of hysteria is listed as:
5.
10 points
Everyone has a hysteria threshold.
6.
10 points
Side-stepping unpleasantness and avoiding confrontation is a process of natural survival.
7.
10 points
Which fire department, in 1976, initiated its program of medical self-help or pre-arrival instructions?
8.
10 points
Identifying the hysteria threshold and finding a solution is one of the initial breakthroughs in what is now known as:
9.
10 points
People who are out of control want:
10.
10 points
To get past the hysteria threshold the dispatcher must
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