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System Assessment Batch 14 PC

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1.
1 point
Where can you check the details of Ola Money transactions for a particular customer?
2.
1 point
Which option will you select to send an invoice to the customer?
3.
1 point
The bill was 510, customer paid only 310, and driver calls in and says that customer did not pay the entire bill, where do we raise a Ticket in Fresh Desk.
4.
1 point
What time did the cab reach the customer’s PU location CRN119823816?
5.
1 point
Driver calls and informs that he is running low on fuel; however he has received a booking, and now wants to cancel the same.
6.
1 point
Booking is In-progress, however driver calls in and says that the device is not working, how do you complete the bill?
7.
1 point
Driver calls for Promotional SMS which he has received to his number sent by BD... Driver engagement program, where do we dispose this call
8.
1 point
What is the cash to Driver in this CRN17430320?
9.
1 point
At what time was the cab allotted to CRN119825059?
10.
1 point
Do we get the Re-complete option, if the booking is cancelled?
11.
1 point
What was the ride time charge for the CRN 119824611?
12.
1 point
What is the Priority tagging for this CRN17430320?
13.
1 point
Driver wants to attach a new cab with us in Hyderabad, to which group do we raise a ticket in Fresh Desk.
14.
1 point
Where will you find “Mode of Advance” and “Advance Status” for a particular booking?
15.
1 point
Driver Calls for enquiry on Operator/Customer Rate card & Present Offers for customers
16.
1 point
Driver calls in, and says that customer is not ready to pay the bill, where do we Tag the call
17.
1 point
Operator calls and inquires about his Device login and logout, location status, where do we dispose the call.
18.
1 point
Driver calls and requests us to debit the Ola Money from customer account for the trip
19.
1 point
Driver calls and complains that he is unable to make calls to customers from registered/Other mobile numbers, where do we dispose the call
20.
1 point
What will you enter in "Search a requester" filed if there is no email id?
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