CFL Knowledge Quiz

1.

5 points

How much is the cheapest Digital Life package we can sell to a customer

$10 per month if they bundle with DTV& have wired system already

$30 per month if they bundle with DTV & have wired system already

$20 per month if they bundle with DTV & have wired system already

$40 per month if they bundle with DTV & have wired system already

2.

4 points

If you discover an existing DirecTV customer (not someone who buys a new DTV today), what are they eligible for

$10 off Digital Life, $200 in store trade-in & $300 credit per phone ported in on NEXT

FREE LG Pad X 10.1, $99 Samsung View, $10 off Digital Life

FREE LG Pad X 10.1 or $99 Samsung View when they buy a new smartphone activation on Next, $10 off Digital Life, $200 in store trade-in & $300 credit per phone ported in on NEXT

FREE LG Pad X 10.1, $99 Samsung View when they buy a new smartphone activation on Next, $10 off Digital Life & $300 credit per phone ported in on NEXT

3.

5 points

Which of the following Tablets are FREE to any customer with an 2-yr agreement, even if they do not buy anything else. (Choose all that apply)

Asus MemoPad

Samsung View

Samsung Tab 4

LG G Pad 8

LG Pad X 10.1

4.

4 points

What is the cheapest DTV plan we can give a customer that has only 1 TV (in Dollars per month)

5.

4 points

Which of the following should I bring to the table as an item that they qualify for as FREE or amazing deal item when selling just an DTV with no phone (Choose all that apply)

LG Pad X 10.1

Samsung View

LG G Pad 8.0

Asus MemoPad

iPad Mini 2

WHP

Samsung Tab 4

6.

5 points

Which of the following should I bring to the table as an item that they qualify for as FREE when selling an LG phone on NEXT (Choose all that apply)

Samsung View

iPad Mini 2

LG Pad X 10.1

Samsung Tab 4

WHP

LG G Pad 8.0

Asus MemoPad

7.

4 points

Which of the following should I bring to the table as an item that they qualify for as FREE whenever I sell an Samsung phone on NEXT (Choose all that apply)

Samsung Tab 4

WHP

Samsung View

LG G Pad 8.0

LG Pad X 10.1

Asus MemoPad

iPad Mini 2

8.

1 point

Which of the following Accessory bundles makes you more money?

Pelican

Otterbox Defender

Fashion Case & Glass SP

9.

5 points

A customer comes in and asks to transfer billing responsibility, what should you say

Call Credit & Activations to start the process for the customer

Call *Aid to get the process started for the customer

Have you and the new owner call Customer Service together

No problem, Do you have your ID I can start the process right here in store on my iPad

10.

5 points

What does the customer get with an AMB?

$150 Bill Credit per line, Waived Upgrade/Activation Fees, 8% monthly discount

$100 Bill Credit per line, Waived Upgrade/Activation, 10% monthly discount

$100 Bill Credit per line, Waived Upgrade Fees, 8% monthly discount

$150 Bill Credit per line, Waived Upgrade Fees, 10% monthly discount

11.

5 points

What is AT&T's lead offer for customer with 2 lines

15GB Mobileshare

2 TV's, 2 smartphones $100

2 TV's, 2 smartphones $120

5GB Mobileshare plan

12.

4 points

What does the customer get when they combine DirecTV and Digital Life?

$10 off per month listed on the DTV bill

FREE iPad Mini 2

$10 off per month listed on the DL bill

13.

5 points

Now that AT&T owns a carrier in Mexico what can our customers do that no other big 4 wireless company can?

Unlim talk/text while in Mexico, Unlimited talk/text to Mexico from the US

Unlimited talk/text & 1GB data while in Mexico, Unlimited talk/text to Mexico from the US

Unlim talk, 1000 text & 1GB data while in Mexico, Unlimited talk/text to Mexico from the US

Unlimited talk/text/data while in Mexico, Unlimited talk/text to Mexico from the US

14.

1 point

What is the name of the AT&T app for business that allows customers to track their fleat/workforce, send jobs to the field & document progress on jobs to notify customers

Telenav Track from AT&T

Office@Hand

AccessMyLAN from AT&T

AT&T Verify

Xora

Actsoft from AT&T

15.

4 points

What does a customer qualify for when they are existing DTV customer

$300 Port in Credit, FREE Tab X 10.1or FREE Samsung View with an new smartphone activatio on NEXT, $10 off Digital Life

$100 Port in Credit, FREE Tab X 10.1, $99.99 Samsung View, $10 off Digital Life

$300 Port in Credit, FREE Tab X 10.1, FREE Samsung View

$300 Port in Credit, FREE Tab X 10.1 or $99.99 Samsung View with an new smartphone activation on NEXT, $10 off Digital Life

16.

5 points

How do I DF a FREE LG Pad X 10.1 or $99 Samsung View for DTV customers

Put note on SPS invoice with DTV BAN

You cant, it must be done in store

Scan bar code in your email into OPUS, Put note on SPS invoice with DTV BAN

Scan bar code in your email into OPUS

17.

5 points

What does a customer get when they activate an BYOD Tablet on an 2-yr contract

$100 Bill Credit

$100 in store credit

Our thanks

$150 Bill Credit