TPSG CAT Skills Verification Test - 15

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1 point

For CBS New Account, Change to Existing Account, Or Account removal, agent should assign a ticket to SAP SECURITY COE SUPPORT

True

False

1 point

User requires to create a group mailing list, just assign a ticket to CORP-ACCOUNT MANAGEMENT with the GROUP MAILING/DISTRIBUTION LIST CREATION template.

True

False

1 point

User request to reset/unlock DMS password to assign to GIS AP - TECHNICAL SERVICES APP DEV SUPPORT

True

False

1 point

For Rocket BlueZone, user should be using 64bit version of Internet Explorer 9 or 11

True

False

1 point

VIP installation for mobile device is the only option for user to access VPN.

True

False

1 point

if HR making requests for data retrieve from a displaced employee, just assign ticket to GLOBAL IT PCAR using template PCAR Data

True

False

1 point

The cost of the hard token (approximately $10) will be charged to company. User requires to apply hard token through Request IT, provides company mailing address and seek approve by supervisor.

True

False

1 point

1GB Lotus notes mail quota increases requires to seek approval of Supervisor and Graham Cox, Cox_Graham_F@cat.com

True

False

1 point

User requires to update External Email address, agent MUST verify user's identity prior to assign the ticket to GIS AP / CORP-ACCOUNT MANAGEMENT.

True

False

10.

1 point

Webex Productivity Tools is a free software as it can be download on loader or harry sun folder.

True

False

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