PT Admin Final Test 3

1.

1 point

Individual meetings, Informal conversations, Telephone communications, Conducting business meetings, and Group presentations are examples of...

oral communication

communication hurdles

written communication

communication and health literacy

2.

1 point

Changes in target market and cash flow are examples of...

reputation risk

market risk

human capital risks

operations risk

hazard risks

3.

1 point

Touchy subjects, Lack of clarity, Getting the message across, Listening, and Grapevines and rumor mills are examples of...

oral communication

communication and health literacy

communication hurdles

written communication

4.

1 point

All of the following are principles of continual improvement EXCEPT...

System Optimization and Alignment

Customer Driven

Continuing the Same Practices to Ensure Quality and Consistency

Continual Improvement and Innovation

5.

1 point

Treated with respect, Make treatment choices, Refuse treatment, Obtain medical records, Privacy of medical records, Informed consent and End-of-life decisions are examples of...

patients rights

clinicians responsibilities

patients responsibilities

clinicians rights

6.

1 point

Healthcare organizations and professionals are examples of _________________.

ethical responsibilities

legal responsibilities

risk management

7.

1 point

____________ include every right includes a duty and every wrong has a remedy.

risk management

legal responsibilities

ethical responsibilities

8.

1 point

Memoranda and letters, E-communication, Posted announcements, and Reports are examples of...

communication hurdles

communication and health literacy

oral communication

written communication

9.

1 point

Health Insurance Portability Accountability Act of 1996 (HIPAA), Patient Safety and Quality Improvement Act of 2005 (PSQIA), Affordable Care Act of 2010 (ACA) and state-specific statutes are laws regaring patient care.

True

False

10.

1 point

_______________ is recognizing and reducing threats to an organization.

ethical responsibilities

legal responsibilities

risk management

11.

1 point

Although outcomes may be disappointing, the care patients receive is typically disappointing.

True

False

12.

1 point

Risk management programs intend to prevent, control and monitor risk exposures.

True

False

13.

1 point

Patient service and patient care, Simple courtesy, Eliminate disappointments immediately, Welcoming environment, and Patients should not feel like they are intruding in patient care are examples of...

quality data

guest relations

patients' rights and responsibilities

quality defects

14.

1 point

Fundamental rights come from...

Common Law

Constitutional Law

Statutory Law

Administrative Law

15.

1 point

Pre-certification reviews, Admission reviews, Continued stay (concurrent) reviews, Discharge planning, Retrospective reviews are examples of..

quality care dimensions

performance management

case management

utilization management

16.

1 point

Providing skills and knowledge they need, Providing opportunities to practice skills, Encouraging patients to monitor employees, and Having patients teach each other are strategies to encourage...

clinicians rights

patients rights

clinicians responsibilities

patients responsibilities

17.

1 point

All of the following are true statements EXCEPT...

PT manager responsibility is to minimize risk, anticipate risk with willingness to follow established procedures and participate in a formal risk management program.

There are no consequences of not managing risk.

Health care businesses are interested in managing risk to protect the financial and other assets of the business and to enhance the quality of care by actions to minimize risks to patients, visitors and staff.

Integral part of quality improvement, communication, accreditation and other systems.

18.

1 point

The following 6 steps are referred to as _____________. 1. Improve quality, 2. Costs decrease because of less rework, fewer mistakes, fewer delays, snags, better use of machine time and materials, 3. Productivity improves, 4. Capture the market with better quality and lower price, 5. Stay in business, 6. Provide jobs and more jobs.

Value Chain

Deming's Chain Reaction

Maslow's Hierarchy

Ishikawa's Fishbone

19.

1 point

Licensure of professionals and health-care organizations, workers' compensation, employment law, patient rights, and torts (malpractice, negligence) are examples of...

Civil issues

Criminal issues

20.

1 point

Managers must develop their communication skills as a role model for the communication skills of others.

True

False

21.

1 point

Respectful of providers, Honest with providers, Comply with treatment plans, Meet financial obligations, and Report fraud and abuse are examples of...

patients responsibilities

patients rights

clinicians rights

clinicians responsibilities

22.

1 point

Confidentiality issues, Employees, Equipment not in good working order or correctly calibrated, Finances, Individuals with staff privileges such as physicians, Infection control, Patients, Physical Plant, Students and interns, Visitors, Volunteers, and Waste management are examples of...

occurrences

sentinel events

incidents

potential risks

23.

1 point

Agencies created by federal, state and local governments to "implement" statues that are too detailed and technical for action directly by a legislative body itself. They have power to make rules and regulations that have the effect of laws. Many have an internal court to hear cases regarding their own rules and regulations. Nonetheless, such decisions are subject to review in the general court system.

Statutory Law

Constitutional Law

Common Law

Administrative Law

24.

1 point

Laws enacted by local, state and federal legislative bodies. Sometimes they may be adopted by peoples vote in a referendum.

Administrative Law

Statutory Law

Common Law

Constitutional Law

25.

1 point

All of the following are true statements EXCEPT...

Customer is all people within geographic radius.

Quality = meeting or exceeding customer expectations every day.

Adopting a business strategy of continual improvement is necessary to effectively compete and to stay in business.

Quality is achieved by continually improving products and services to meet customer needs and exceed their expectations.

26.

1 point

____________ involves screening patients, plan and coordinate multidisciplinary treatment plans, make discharge plans and follow-up, evaluation of patient outcomes, check and coordinate benefits and insurance policies, coordinate referrals and community services, and work with employee absences and chronic conditions.

quality care dimensions

case management

utilization management

performance management

27.

1 point

All of the following are principles of continual improvement EXCEPT...

Business Driven

Continual Learning

Management Through Knowledge

Collaboration and Mutual Respect

28.

1 point

Fraud and abuse defined by statutes are examples of....

Civil issues

Criminal issues

29.

1 point

Patients expect respect and quality care.

True

False

30.

1 point

Safe, Effective, Efficient, Timely, Patient-centered, and Equitable are examples of...

utilization management

case management

performance management

quality care dimensions

31.

1 point

__________ is the term for balancing clinical expertise and technical quality with excellent service delivered appropriately.

patient satisfaction

guest relations

patients' rights and responsibilities

quality data

32.

1 point

The Constitution is the "supreme law of the land" includes the Bill of Rights and other amendments providing civil rights. Federal courts review the acts of federal, legislative, and executive branches. Also determine if state laws are consistent with the U.S. Constitution.

Administrative Law

Constitutional Law

Statutory Law

Common Law

33.

1 point

Managers meld utilization review with quality care in the context of patients’ rights, responsibilities, and satisfaction.

True

False

34.

1 point

Underuse, overuse and misuse are examples of...

patients' rights and responsibilities

quality defects

guest relations

quality data

35.

1 point

Outcomes of risk management program: protections of the organization’s assets ($$) and improvement in quality of care.

True

False

36.

1 point

All of the following are true statements EXCEPT...

Patients and others often judge the value of the health care based on the patient health outcomes (and sometimes on their perceptions of what was done and how it was done).

Patient and others may also judge the value of the health care by comparing their judgments of quality with the cost of health care.

Quality outcomes can only be assessed by the clinician, not the patient, manager, or payer.

Concensus = is finding a proposal acceptable enough so that all members can support it “I can live with it” It is NOT a unanimous vote, a majority vote, everyone totally satisfied.

37.

1 point

Clinical Equipment and other Furnishings, Using Equipment, Ergonomics, Environmental Safety, Security and Personal Safety, Patient Care Safety, Documentation, and Other Important Documents are examples of...

hazard risks

human capital risks

operations risk

reputation risk

market risk

38.

1 point

Insurance coverage for pre-existing conditions and young adults, Choice of doctors, No insurance limits or arbitrary policy cancellations, Insurance premiums spent on patient care, Remove emergency care barriers, Preventative care and Right to appeal claim denials are included in...

Health Insurance Portability Accountability Act of 1996

Patient Safety and Quality Improvement Act of 2005

ACA Patients' Bill of Rights

IOM's report: Crossing the Quality Chasm

39.

1 point

_____________ process of systematically monitoring health care delivery activities in order to prevent or minimize financial losses from claims or lawsuits arising from patient care or other activities conducted.

manager's responsibility

risk management

ethical responsibilities

legal responsibilities

40.

1 point

______ is the probability of suffering harm or loss.

risk

occurrences

incident

sentinel event

41.

1 point

All of the following are strategies for managing professionals EXCEPT...

Strong technical skills, good problem-solvers, sound judgment, and sense of responsibility.

Managers control their actions and dictate goals.

Autonomy and accountability in day-to-day patient care decisions.

Each professional is responsible for each unit of patient care.

42.

1 point

OSHA and hazardous materials are examples of...

operations risk

market risk

reputation risk

hazard risks

human capital risks

43.

1 point

Communication is a fundamental responsibility of managers that consumes a great deal of their time.

True

False

44.

1 point

Tools can replace good managerial judgment or rational analysis of practice if used correctly.

True

False

45.

1 point

Joint Commission and CMS requirements, Software systems for analysis, Dashboards and Scorecards are examples of...

quality defects

quality data

guest relations

patients' rights and responsibilities

46.

1 point

Situations that can decrease risk in a hospital such as drug tampering, violence in the emergency room, impaired professionals, administration of the wrong medication, equipment failure, misdiagnosis and falls.

True

False

47.

1 point

Patient Care Partnership from the American Hospital Association and Rights of Medicare patients are examples of...

quality defects

quality data

patients' rights and responsibilities

guest relations

48.

1 point

There are organizations without communication.

True

False

49.

1 point

Quality of health care can be bettered thru evidence based decision-making, benchmarking & CQI.

True

False

50.

1 point

Where no law has been passed, legal tradition controls. Also called judge-made law because it evolves on a case-by-case basis through the accumulation of decisions beginning with old England.

Statutory Law

Constitutional Law

Common Law

Administrative Law