Week 2 Assessment

1.

1 point

Customer has a MAC server installation need; how much will that cost them?

More information is needed if it's a Windows Server it's $299.95 plus any additional Bolt-Ons

It's $799.95 plus any additional Bolt-Ons

We don't cover MAC servers

More information is needed if it's a Mac Server it's $199.95 plus any additional Bolt-Ons

2.

1 point

Managing the prospect includes what, in the following order?

Make relevant offer, Handle Objections, Provide broad program benefits

Instill confidence, Product or feature dump, Quickly assess customer situation

Set the stage, Understand problems, Make relevant offer

3.

1 point

What status do you put yourself in when you are ready to take/make calls?

Not Ready

Available

Follow-up

4.

1 point

What is the cost of Data Migration Service with up to 500GB transfer?

299.99

49.95

29.99

199.95

5.

1 point

What's the quickest way to differentiate the subscription plans?

Premier Server offers everything Preferred does plus equipment protection

Essentials offers core services, Preferred offers everything that Essentials does plus unlimited On-Site service, and Premier offers everything Preferred does plus equipment protection

Essentials offers core services, Premier offers everything that Essentials does plus unlimited On-Site service, and Preferred offers everything Premier does plus equipment protection

6.

1 point

Which partner is handling the onsite visits for BCSS?

NewAssurion

SDC

Rainmaker

OnForce

7.

1 point

A Customer calls in at 9:00 am, and needs immediate service. After speaking with them, they inform you that they are having some issues and that their business has come to a hault. They are wanting someone to assist them immediately and need a more personal touch. They are losing money every hour they are down, and are worried they may go out of business if the issue is not solved today. What would you recommend the customer purchase?

Preferred Subscription with a Same-day Expedited Bolt-On

Preferred Subscription with an Expedited Onsite Bolt-On

Premier Subscription with an Expedited Onsite Bolt-On

Premier Subscription with a Same-day Expedited Bolt-On

8.

1 point

Which is a Comcast Approved Value Proposition?

Signature Support provides 24/7, proactively managed IT services by North American based technical experts at an affordable rate for small businesses.

Signature Support provides around the clock support to people all the time

Signature Support is a fee based extension of their current support

Signature support is 29.99 to 49.99 for all subscription plans and is a value to customers.

9.

1 point

Which of the following SKUs are subscriptions?

Preferred, Premier, Essentials, Premier Server

Essentials, Preferred, Additional Backup Storage Top Up Premier Server

Preferred, One-Time Solve, One-Time Setup, Additional PC/Workstation Setup

All of these are Subscriptions

10.

1 point

What are Bolt On Services?

Optional services provided by BCSS not included in subscription plans or one-time incidents and should be pushed for an upsell.

Additional services provided by BCSS not included in subscriptioin plans or one-time incidents.

Individual services provided by BCSS not included in subscription plans or one-time incidents.

Upsell opportunities

11.

1 point

A Warranty Bolt-Ons can be applied to a subscription?

True

False

12.

1 point

What should you punch when leaving for lunch in EZ Labor?

Lunch Out

Vacation

Lunch IN

Punch Out

13.

1 point

What is the name of the system we use to track time?

EZ Breezy

EZ Labor

EZ Logging in

EZ Opportunities

14.

1 point

How does the customer pay for One-Time Incidents?

It's charged to their Credit Card

The Customer can choose weather it's added to their Subscription Plan or charged to their Credit Card

It's added to their Subscription Plan

15.

1 point

What is the subscription we lead with on calls?

Premier Subscription

Essentials Subscription

Preferred Subscription

16.

1 point

What is the name of the phone system we use?

I-3

U2

R2D2

C3PO

17.

1 point

The three key benefits of BCSS are:

Comprehensive, American, Computerese

Fast, Comprehensive, Proactive

Fulltime, Integrated, Responsive

18.

1 point

Preferred subscription provides:

24/7 live technical support, Setup, Configuration, Proactive Management, Support for your PC/tablet/smartphone, Continuous backup of data, Unlimited On-Site support, Protection plan, plus unlimited bolt-on services

24/7 live technical support, Setup, Configuration, Proactive Management, Support for your PC/tablet/smartphone, Continuous backup of data

24/7 live technical support, Setup, Configuration, Proactive Management, Support for your PC/tablet/smartphone, Continuous backup of data, Unlimited On-Site support.

19.

1 point

If a customer has a concern with signing up for a contract, what option should we suggest for their business?

Preferred Subscription

Bolt-On Services

Premier Subscription

One-Time Solve

20.

1 point

Customer has an immediate need on Tuesday. She must have the service done by end of business on Wednesday, but her computer has no internet access. It is 10:00am. Which On-Site Service Bolt-On would you recommend to meet her needs?

Same-Day On-site Service

Expedited On-site Service

Whichever one costs more