Guest Cycle

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2 points

Match the activity with the stage in the guest cycle Arrival

Create a guest folio

Monitor the house limit

Create a registration record

Create a guest history file

1 point

While at reception, it is not important to smile

True

False

2 points

Which of the following front office activities are incluided in the arrival stage of the guest cycle?

Registration and rooming functions

Reservation and pre-registration functions

Rooming and guest services functions

Reservation and registration functions

2 points

The largest single charge on a guest account id normally for:

Transportation

Room Service

Guest Room

Food & Beverage Service

1 point

Which of the following activities occur during the arrival stage of the guest cycle?

Posting guestroom charges

Creating a group block

Settling guest accounts

Identifying method of payment

1 point

During what stage in the guest cycle does a front office desk agent post late charges?

Occupancy

Arrival

Pre Arrival

Departure

2 points

Match the activity with the stage in the guest cycle Pre-arrival

Create a guest folio

Create a guest history file

Monitor the house limit

Create a registration record

2 points

Which of the following is a primary front office concern during the occupancy stage of the guest cycle?

Account Settlement

Room Assignment

Coordinating guest services

Security

1 point

Match the activity with the stage in the guest cycle Departure

Monitor the house limit

Create a guest folio

Create a guest history file

Create a registration record

10.

2 points

Match the activity with the stage in the guest cycle Occupancy

Create a registration record

Create a guest folio

Monitor the house limit

Create a guest history file

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