Knowledge Bowl 1/15/2016

Multiple Choice - In the following situation, which workflow would be submitted?

Ms. Iris West is returning a malfunctioning Interlogix Micro sensor for a replacement Interlogix Micro sensor.

Multiple Choice - In the following situation, which workflow would be submitted?

Mr. Eobard Thawne is sending back his 2g Cellular module for a newer CDMA module.

Multiple Choice - Which of the following workflows was recently introduced in PAWS?

Multiple Choice - In what situation would the Save workflow be utilized?

Multiple Choice - In the following situation, which workflow would be submitted?

Mr. Barry Allen is returning his malfunctioning landline Simon 3 system and ordering a new landline Simon XT. Mr. Allen is not required to sign a 3 year agreement for the equipment.

Multiple Choice - Which of the following situations will the Exchange workflow be utilized?

Multiple Choice - In the following situation, which workflow would be submitted?

Mr. Wally West finished his initial 3 year agreement and wishes to receive new equipment in exchange for a new 3 year agreement.

Multiple Choice - Which team utilizes the Save workflow?

Multiple Choice - In the following situation, which workflow would be submitted?

Mr. Jay Garrick is returning a Motion Detector as his cat, Streaky, is causing false alarms. In return, a Glass Break Detector is being sent.

True or False - If a customer is ordrering new equipment that would cause their monitoring rate to change, such as ordering a smoke detector, a Rate Change Addendum ticket will still need to be submitted.