Knowledge Bowl 1/29/2016

1.

1 point

Multiple Choice - In what type of event will the Obsolete Warranty workflow be used?

Exchanging obsolete items because the customer received a notice to replace

Purchasing obsolete items

Replacing obsolete items due to being damaged or malfunctioned

Sending out existing items (items in stock) due to being damaged or malfunction

2.

1 point

True or False - The Warranty or Exchange workflow will be used for obsolete items too.

True

False

3.

1 point

True or False - After a new digital has been assigned to a customer, this digital must be programmed into the customer's panel.

True

False

4.

1 point

Multiple Choice - After receiving alarm signals on the new digital, what needs to be selected or "clicked" on in order to begin the process of making that new digital the primary?

Signals

Create Interactive

Edit Interactive

The digital

5.

1 point

True or False - After "Confirm Signals" has been selected, the Thumbs Up icon needs to be selected in order to mark the new digital as the primary.

True

False

6.

1 point

Multiple Choice - After clicking on the digital to begin the process of making it the primary, which of the following options must be selected under the Actions drop down menu?

Confirm Signals

CMS Account Deactivated

Disable Account

SecureNet Account Activated

7.

1 point

Multiple Choice - Which two new workflows in PAWS launched this Friday, 1/29/2016?

Renewal / Save

Obsolete Renewal / Obsolete Save

Obsolete Warranty / Obsolete Exchange

Warranty / Exchange

8.

1 point

True or False - After a new digital has been programmed into a customer's panel, the panel must be tested for alarm signals.

True

False

9.

1 point

Multiple Choice - Which of the following items, when replacing due to damage or malfunction, would require the Obsolete Warranty workflow?

Simon 3 Control Panel

Crystal Sensor

CDMA Module

Simon XT Control Panel

10.

1 point

Multiple Choice - In what type of event will the Obsolete Exchange workflow be used?

Purchasing obsolete items

Warrantying obsolete items due to damage or malfunction

When a customer receives an email or notice to upgrade their modules from 2g to 3g

Sending out existing items (items in stock) due to damage or malfunction