Refresher 1

1.

1 point

The names of the forms you should fill out about your coworkers when they do really good work, or when they mess up or you have an issue with them are the Employee Shout-Out form and the Employee Problems form.

True

False

2.

1 point

*Select all that apply* Which of the following are the correct Mardi Gras Holiday hours?

Tuesday, Feb 9, 6 am - 8 pm

Saturday, Feb 6, 9 am - 6 pm

Monday, Feb 8, 6 am - 10:30 pm

Friday, Feb 5, 6 am - 6 pm

Sunday, Feb 7, 2 pm - 6 pm

3.

1 point

Patrons may watch special events from the track?

True

False

4.

1 point

*Select All That Apply* Which of the following are steps you take when allowing someone to use a courtesy pass?

Inform them they only get 1 per semester

Tell them if they lost their ID card we will let them in until they get a new one

Type in their ID number and press the Forgot button

Make a note on their account that they used their 1 courtesy pass for Spring 2016 on whatever date it is

Type in their ID number and press the Allow button

5.

1 point

A pass back violation means the same ID was swiped at the welcome center more than once in a _____ minute period.

20

10

30

15

6.

1 point

Which department on campus do you call during normal business hours to verify whether a student is paying activity and service fees if they show up as No Membership?

Residence Life

Business Services

Registrar

Academic Affairs

7.

1 point

You should be initialing your counts throughout your shift in the WOZ?

True

False

8.

1 point

What dryer settings do we dry patron towels on?

D

B

E

A

9.

1 point

It's a Friday at 7pm and Gregorio (an active alumni member) brings his son Ja'Crispy, his nephew Marv, his niece Penelope, his daughter Willamina, and his neighbor's kids Ricardo and Christina with him to the Payne Center. The kids are all 8-10 years old and want to swim. What should you tell Gregorio?

Tell him he has brought the children during the correct timeframe so you will just need to give them all a yellow wristband for free before they can go in, and they can't go upstairs at all.

Tell him all children will need a yellow wristband to enter the building, but only Ja'Crispy and Willamina get in free since they are his children. He will need to buy guest passes for the other kids, and no children are allowed upstairs.

You need to see birth certificates for everyone and they will have to go through a metal detector before going into the natatorium.

Unfortunately during semesters we only allow children under 16 in the building on Saturdays and Sundays.

10.

1 point

*Select all the apply* What should given out when two patrons ask for racquetball equipment?

One racquetball

One jump rope

Two pairs of goggles

Two rackets

One racket

Two racquetballs

11.

1 point

What is the Payne Center policy about badminton nets?

One net should be set up on court 4 at all times.

Three nets should be set up on court 3 between the hours of 8 am and 5 pm.

One net should be set up on court 3 at all times, unless asked to be taken down.

Unit 1 should only set up a badminton net when asked to do so by patrons.

12.

1 point

Bags are allowed upstairs, but only if they can fit into the lockers?

True

False