sipServer

1.

1 point

You have 3 separate remote sites using SIP technology without PBX. One location has one MOH and one MCU Server, second location have a one MOH and one treatment server and third site has one MOH and one Recording Media Server installed. The whole contact center has a rate 30 calls/sec. What is the minimal number of SIP Servers to be installed?

0

2

1

3

2.

1 point

If you want to add a Gateway in the Configuration Layer you need to create a DN of which type?

Routing Point

Extension

VoIP Service

Trunk

ACD Queue

3.

1 point

You would like to record what the customer hear and says from the very beginning of the call to when it is terminated, regardless of whether or not an agent transferred the call, or created conference, and so on. Which DN type should you use to enable recording?

Extension

VoIP Service

Trunk

Routing Point

4.

1 point

Gateways can be used to load balance between Network SIP Servers. True or False?

True

False

5.

1 point

Genesys SIP Servers capable of processing SIP signaling and RTP/RTCP streams as well

True

False

6.

1 point

A third party softswitch must be integrated with SIP Server using a CTI Link. True or false?

True

False

7.

1 point

Which of the following factors have a direct impact on voice quality? (Choose 3)

Packet loss

Network latency

Type of endpoint

Packet jitter

8.

1 point

Which of the following are SIP messages that SIP Server can map to T-Library messages? (Choose 4)

ACK

ANNC

INFO

UPDATE

INVITE

REFER

9.

1 point

How is the Genesys SIP Server licensed?

per seat

per running instance

per any DN

per Agent

there is no licensing

10.

1 point

Which of the following are valid parameters of the Annoucement Treatment? (Choose 2)

Language

ID

Music_DN

Duration

11.

1 point

If you need to choose a gateway at the same premise where the agent SIP endpoint is located to minimize network load for RTP traffic and for VoIP media services, such as MCU, MOH, or voice recording, which of the following is the best solution?

Selection based on prefix match

Selection based on geo-location

Selection based on best availability

Selection based on priority settings

12.

1 point

What type of DN is the gcti::park DN?

ACD Queue

Routing Point

Communication DN

VoIP Service

Trunk

13.

1 point

In SIP Server standalone mode, SIP Server can be used, together with other Genesys components, for which of the following? (Choose 3)

Registrar for Endpoint

Voice Mailbox

Voice routing

Reporting

14.

1 point

When using REFER method, the response to REFER is:

182 Session in progress

202 Accepted

ACK

200 OK

NOTIFY

15.

1 point

Which of the following are examples of SIP protocol messages? (Choose 4)

REFUSE

180 RINGING

INVITE

200 OK

NOTIFY

SUBSCRIBE

REFER

16.

1 point

Customers who have a legacy PBX deployed and want to deploy Genesys SIP Server have to dismantle their legacy infrastructure. True or false?

True

False

17.

1 point

No Answer Supervision options can be applied to Voice Treatment Ports. True or false?

True

False

18.

1 point

Third-party Call control (3PCC) is a functionality of a:

Stateful Proxy

Redirect Server

Registrar

Stateless Proxy

None of the above

19.

1 point

Then using the REFER method, the party call, is being transferred TO is specified in:

REFER header URI

REFER To: header

Contact: header

To: header

Is not specified in the REFER messages

20.

1 point

Which one of the statements below accurately describes the role of Network SIP Server?

It is a Network TServer used to provide intelligent Routing functionalities

It is a redirect server used for policy based load distributions between SIP Servers in the platform

It is a soft PBX

It is primary used to provide Call Take back and Transfer between sites

21.

1 point

Which protocol is SIP Server using when in communication with softswitch?

Proprietary protocol

SIP

T-Lib

h.323

CTI Protocol

22.

1 point

When the internal registrar is enabled and SIP Server is also configured to store registration information in the configuration database, the contact option specifying the current location can be found in the Configuration Layer at wich of the following locations?

The coresponding Voice over IP Service

The coresponding DN

The coresponding Agent Login

The coresponding SIP Server

23.

1 point

If the initiator of a 5-participant conference call on an MCU drops off the call, the conference can still continue without the dropped party. True or false?

True

False

24.

1 point

SIP Server 8 provides support for which of the following operating systems? (Choose 3)

MS Windows Server 2008

HP-UX 11i v3

MAC OS 10.5

Red Hat Enterprise Linux 5.4

MS Windows Server 2003

25.

1 point

Which two voice over IP signaling protocols do media gateways use to translate PSTN call control messages to VoIP signaling? (Choose 2)

H.323

SIP

SCCP

VoATM

26.

1 point

Which of the following are examples of SIP protocol messages? (Choose 4)

NOTIFY

200 OK

INVITE

REFUSE

REFER

SUBSCRIBE

180 RINGING

27.

1 point

Third-Party Call Control (3PCC) means:

T-lib signaling takes over SIP singnaling, so an applications such as Genesys Agent Desktop can transfer VoIP packets to SIP Server and back using T-Lib

All call handling actions (answer, hold, initiate transfer, etc.) are performed manually on multiple PS`s (in this case 3 PCs)

call handling actions (answer, hold, initiate transfer, etc.) are performed manually on the SIP endpoint

A T-Lib client such as Genesys Agent Desktop can control a call which is actually between other parties such as SIP endpoints

28.

1 point

SIP Server supports Third-party call control (3PCC) using the REFER method for a two-step-transfer but NOT for a single-step transfer. True or False?

True

False

29.

1 point

It is possible to deploy a combination of standard TDM PBX(s) and SIP Server(s)

True

False

30.

1 point

What SIP method can be used to send DTMF tones?

OPTIONS

MESSAGE

UPDATE

NOTIFY

INFO

31.

1 point

Which of the following are valid configurations sor SIP Server on Mulsti-Site Deployment mode? (Choose 4)

1 SIP SErver, 1 Softswitch

2 SIP Server, 1 Network SIP Server

1 SIP Server, 1 T-SErver

1 SIP Server, 1 T-SErver, 1 Softswitch

1 SIP Server, 3 Strem Manager

3 SIP Server, 1 T-SErver, 1 Softswitch

32.

1 point

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server reject all traffic?

101%

130%

150%

120%

33.

1 point

Personal Greeting requires Stream Manager or any Media Server. True or false?

True

False

34.

1 point

Geo-location allows choosing a device at the same premise where the Agent SIP Endpoint is located to minimize network load for RTP traffic. True or False?

True

False

35.

1 point

What are the valid values specified in the Service-type option used by a Voice over IP Service DN? (Choose 6)

moh

msml

recorder

mcu

conference

annoucement

cos

treatment

36.

1 point

Which of the following stays in the signaling path during an entire session? (Choose 2)

Stateful Proxy

Registrar

Bach-to-Back User Agent(B2BUA)

Redirect Server

Stateless Proxy

37.

1 point

With SIP Server, it is possible to use its internal registrar functionality and to instruct SIP Server to contact an external registrar for registration process. True or False?

True

False

38.

1 point

In a single site demployment, SIP Server can be deployed in which of the following modes? (Choose 3)

SIP Server integrated with softswitch

Application Server Mode

Open Standart SIP Architecture

Standalone SIP Server

Hybrid architecture

39.

1 point

You have 3 separate remote sites using SIP technology without PBX. One location needs MOH and MCU capability, second location needs MOH and treatment capability and third site needs MOH and recording capability. What is the minimal number of Media Servers to be deployed?

4

1

3

0

6

40.

1 point

If the option 'auto-logout-ready' is set to true, the Agent will be logged-out:

from any state even if Agent is on call

only from not-ready state

from any state except if Agent is on call

only from not-ready state except work-related modules such as AfterCallWork or LegalGuard

41.

1 point

A Back-to-Back User Agent (B2BUA) can generate a Request. True or False?

True

False

42.

1 point

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

c=IN IP 192.168.1.199

m=audio 0 RTP/AVP hold

a=rtpmap:0 hold

c=IN IP 0.0.0.0

a=sendrecv

43.

1 point

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NETANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

3

1

6

12

9

44.

1 point

"Cradle to grave" ("beginning to end") call controll is a functionality of which of the following? (choose 2)

Back-to-Back User Agent (B2BUA)

Redirect Server

Registrar

Stateful Proxy

Stateless proxy

45.

1 point

Which of the following is considered an industry standart as the vioce quality measurement approach for VoIP networks?

PSQM

MOS

QRT

PESQ

46.

1 point

In which of the following cases will SIP Server auto logout an Agent on a call?

only if the option 'auto-logout-ready' is set to true

if the call is private call or takes than specified by tha option 'auto-logout-timeout'

never

if the call takes longer than specified by the option 'auto-logout-timeout'

if the call is private call only

47.

1 point

Which Genesys component best fits the definition: _______ is used to load balance between multiple SIP Servers

Resourse Manager

Sip Server

Network SIP Server

Load Distribution Server

Media Server

48.

1 point

Which of the following is valid configuration for SIP Server in a Single Site Deployment mode? (Choose 2)

1 SIP Server, 1 Softswitch

2 SIP Server, 1 Network SIP Server

1 SIP Server, 3 Stream Managers

1 SIP Server, 1 T-Server, 1 Softswitch

1 SIP Server, 1 T-Server

3 SIP Server, 1 Stream Managers

49.

1 point

Each SIP-capable endpoint can be used in Third-Party Call Controll (3PCC), but not First-Party Call Controll (1PCC). True or False?

True

False

50.

1 point

That are the SIP Server supported methods for initiating two-step call transfer? (Choose 2)

INVITE

REFER

INITIATE

MESSAGE

PUBLISH