Management 1

1.

1 point

In service management terms, Operational Level agreements are:

Underpinning contracts for the supply of services

Internal agreements covering the supply of services

Internal agreements for the supply of default IT services

Internal agreements for the supply of services which are specific to particular department/function

2.

1 point

A service is a means of delivering value to a customer by facilitating outcomes customers want to achieve without ownership of specific costs and risks

True

False

3.

1 point

Seely, in responding to Carr, argues that significant opportunities for business innovations still occur because IT can offer possibilities which were previously cost prohibitive

True

False

4.

1 point

The situation in which one accepts the potential costs duties and obligations for the decisions made is called:

Informed consent

Liability

Accountibility

Responsibility

5.

1 point

When companies work with suppliers and buyers to formulate demand forecasts, develop production plans and coordinate shipping, warehousing and stocking activities the process is called:

Business Process Engineering

Supply Chain Management

The Enterprise System

CRM

6.

1 point

The ultimate management challenge for security of information within an organisation is to ensure maximum control in order to secure information assets true or false?

True

False

7.

1 point

The EIU's survey on the future role of ICT found that technology initiatives from the ICT organisation were key to the overall success of the organisation true or false?

True

False

8.

1 point

Carr argued that Infrastructural Technologies offer far more value when used in isolation

True

False

9.

1 point

Security Risk Analysis can be defined as

Working out the probabilities of something going wrong

Identifying what needs to be protected, from what/whom and how to protect it

Defining a system that will protect vital resources at all costs

Identifying the threats and vulnerabilities to systems

10.

1 point

According to Carr, the cost savings and interoperability benefits of generic applications, help companies to become more distinctive in their market place

True

False

11.

1 point

Security Management is:

The technical measures used to prevent the unauthorised access, alteration, theft or physical damage to information systems

Ensuring the security of information through the use of encryption

The process of managing a defined level of security on information and on ICT systems

Ensuring that the necessary authentication is in place for all users of a system in order to protect the confidentiality and the integrity of the information

12.

1 point

Risk is really about assessing the impacts of change on an organisation?

True

False

13.

1 point

The Scope of the service level management process involves the IT services organisation and the customer organisation together with Internal Departments and External Suppliers.

True

False

14.

1 point

Change management competency is about?

Tools and techniques to support change management

Key change agents taking a change management role to implement change within an organisation

Communication and coaching activities in support of change management

The ability of an organisation to cope with change management practices as part of normal business

15.

1 point

After major function systems are in place, horizontal systems are created which automate business processes across:

Functional and Hierarchical boundaries

Customer procedures and processes

Financial and Accounting Boundaries

Geographical Networks

16.

1 point

In essence a SLA is just another term for a contract for the
provision of services

True

False

17.

1 point

Data integrity is concerned with protecting the accuracy and completeness of information and software?

True

False

18.

1 point

The model of informed consent prohibiting an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use is called:

Opt In

Opt Out

Accountability

Fair Information Practices

19.

1 point

The term innovation is about?

Fundamentally allowing organisations to deliver goods and services at lower costs

Fundamentally looking at new ways of doing things without the constraint of having to be of immediate value

Conferring benfit through new ways of doing things

Ideas that are made manifest

20.

1 point

Which one of the following reasons did Carr give to show that the IT build-out was closer to its end:

Capacity on the internet still has to meet business needs.

The cost of key, essential IT components still acts as a barrier for many companies

IT Vendors becoming commodity suppliers

IT has still to meet power requirements of Businesses

21.

1 point

ERP software contains business logic which dictates to a large extent how business processes will be implemented

True

False

22.

1 point

Service level management is a process of negotiating defining and managing the levels of IT service that are required and cost justified?

True

False

23.

1 point

In data security terms which of the following is not derived from information?

Privacy

Technical accuracy

Anonimity

Verifiability

24.

1 point

In information security terms confidentiality means ?

Protecting the accuracy of information and software

Protecting sensitive information from unauthorized disclosure

The ability of a person to keep information about themselves hidden

Ensuring the information is available when required

25.

1 point

The set of principles governing the collection and use of information about individuals, which form the basis of most U.S. and European privacy laws, is called:

Due Process

Informed Consent

Accountability

Fair Information Practices

26.

1 point

SLM is the process of managing a delivered IT service using formal SLA's

True

False

27.

1 point

The problem with patent protection is that digital media cannot be patented

True

False

28.

1 point

Which of the following is characteristic of a process?

Specialisation and co-ordination

Loose coupling

Specialized units of organisations

They respond to specific events

29.

1 point

Confidentiality is concerned with protecting the accuracy and completeness of information and software

True

False

30.

1 point

A service Catalogue contains a description of IT services and levels which are specific to a particular area of an org.

True

False

31.

1 point

A business function is a collection of related business tasks undertaken to achieve a specific business objective

True

False

32.

1 point

The most significant security issue with cloud computing is one of establishing jurisdiction...finding out what law applies to data protection true or false?

True

False

33.

1 point

A denial of service attack involves hackers attempting to disrupt a network by hiding their true identity or by misrepresenting themselves

True

False

34.

1 point

In Change Management, Role to position mapping is about:

Analysing the current state of the org with reference to the changes it will need to undertake for the new system

Detailed Analysis of what the new system will deliver for the org.

Analysing what people do now and seeing how they will fit in with the new way of doing things

Building a detailed map of those who will be affected by the new system

35.

1 point

In essence warranty is what a customer gets and utility is how it is delivered?

True

False

36.

1 point

Liability means assessing responsibility for decisions made and actions taken

True

False

37.

1 point

Change management is about preparing the organization for the impacts of the new technical architectures which inevitably arise in the majority of ICT enabled projects

True

False

38.

1 point

Security Incidents as per ITIL, are:

Events that cause the integrity of the network to be undermined through the actions of hackers

Actions that lead to undesired or unlawful disclosure of information

Events that cause damage to confidentiality integrity or availability of information or information systems

incidents which cause replacement or reconfiguration of firewalls resulting from the effects of malicious software

39.

1 point

The creation of new technology itself increases our capacity for technological innovation?

True

False

40.

1 point

The main costs that arise as a result of badly managed change are those upfront costs in implementing the change?

True

False

41.

1 point

The co-ordination of the internal processes of the firm by integrating data from manufacturing and distribution, finance, sales and human resources creates a(n)

Intranet

Supply Chain Management System

Digital Firm

Enterprise System

42.

1 point

Unplanned change can be described as:

Restructuring an organisation

moving out of exisiting areas of activity

correcting a serious possibly worsening problem

moving into new areas of business

43.

1 point

The only meaningful advantage according to Carr, that companies can hope to gain from infrastructural technologies is:

Greater access to markets giving market share advantage

Competitive advantage but confined to a specific geographical location

A reduction of business costs

Felt at an individual company level and not at a macroeconomic level

44.

1 point

The ethical No Free lunch rule states that an action must do the least harm or incur the least cost.

True

False

45.

1 point

Bounded change is difficult to manage because its scope and impacts cannot be fully determined

True

False

46.

1 point

Once a project is well directed and led and once an effective change management program is in place there is almost no boundary to the level of change Which an organisation can achieve?

True

False

47.

1 point

Enterprise software:

Eliminates links between computer systems

Must be accessible from the internet

Models and automates many business processes

Creates a new sales environment

48.

1 point

In relation to the potential strategic impact of IT, Seely argues that:

A. The application of IT can, in its self, lead to strategic advantage.

B. Near-term, tangible and specific IT initiatives help to create differentiation for companies

C. It is the cumulative effect of business innovation initiatives over time, enabled by IT, which leads to strategic advantage.

D. IT investment creates changes in business practice which will in turn lead to strategic advantage

49.

1 point

The Statement that if "an action is not right for everyone to take it is not right for anyone to take" is an expression of :

The Risk Aversion Principal

Descart's Rule of Change

Kant's Categorical Imperative

The Utilitarian Principal

50.

1 point

According to Curely which one of the following is not a purpose of an innovation centre:

To provide R&D into new intel products

To showcase its solutions and practices

To introduce disruptive technology

To provide training and experimentation