Feb Test 3

Incase GK states that he/she needs additional information i.e. anything apart from DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not.What will you dispose the lead as ?

GK says they don't xfer calls to employees and we can reach them on their cell# or home# (Gk also has no information about the Cell # or Home #).What will you dispose the lead as ?

Incase GK states that he/she needs additional information i.e. DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not, What will you dispose the lead as ?

When Gk/Person answers the call, agent asks for DM, GK says "Wrong Number" and hangs up before agent could verify the company name ( 1'st Attempt),What will you dispose the lead as ?

If GK is adamant about speaking to our manager (Pitcher) and is not willing to hang up till she/he speaks to the Manager (Pitcher).What will you dispose the lead as ?

Incase Gk informs that DM is a consultant/client/customer or informs that DM's department is outsourced and there is no way to connect to him/her also there is no alternate number for DM, What will you dispose the lead as ?

If we reach a VM stating 'The person you're trying to reach does not have a voicemail set up yet'/General VM/Name not defined in VM 0 invalid ( 2'nd Attempt)

Incase GK informs that he/she only has access to the directory for their location and they do not have DM listed. Also, they do not have any other number or any other way to confirm if DM could be at any other location of their company. (same company as mentioned on the lead), What will you dispose the lead as ?

In case Direct VM of the prospect/someone else states that DM is no longer with the company, What will you dispose the lead as ?

Incase Gk initially says no one by that name and later says that’s may be because DM is no longer with the company, What will you dispose the lead as ?

When we reach a residential number for RPC. In case somebody says that rpc is not there and it’s a residential number. Gk Denies to give or does not have an alternate number.What will you dispose the lead as ?

Gk mentions that there is no one by that name, not listed in the directory, but he or she is not sure (1st Attempt), What will you dispose the lead as ?

Non English VM/IVR ( 3'rd Attempt), What will you dispose the lead as ?

If Gk says I'll transfer the call to RPC and instead Transfer the call to a VM stating "We don’t accept unsolicitated calls." / transfers to a recorded message that guides on how to do business with their company/transfers to a recorded message that mentions " if we want to contact any one in their office then we need to first send them an email".What will you dispose the lead as ?

Directly reached VM of DM stating , he is not available.What will you dispose the lead as ?

If Rpc is relocated to any other location (within US) and gk is not ready to provide/does not have the contact info, What will you dispose the lead as ?

Language Barrier - GK/Person answering does not speak or understand english (2'nd Attempt), What will you dispose the lead as ?

Directly reached VM of DM stating, he does not take calls,What will you dispose the lead as ?

When you reach any other company apart from one mentioned in lead (completely different company, no way linked to the company on the lead).What will you dispose the lead as ?

If GK stated that RPC is a contractor/Field agent/board member, does not come to office and GK does not have an alternate number.What will you dispose the lead as ?