Asurion Test March 2016

1.

1 point

How many devices can MDPP cover at one time?

6

2

3

10

2.

1 point

The following devices can all be covered under MDPP:
Smart Phones, Lap Tops, Basic Phones, Desk Top Computers, Kindle Fire, Tablets, Mobile Hot Spots, iPads all sizes, Wireless Home Phone, Car Connection, FiLIP, Spro 2 Smart Projector

True

False

3.

1 point

How many claims can be filed per year with MI/MPP?

3 Claims per 12 months

2 claims within any consecutive 12 months

6 claims per 12 months

1 claim per calendar year

4.

1 point

How many claims can be filed per year with MDPP?

2 claims per year with a maximum of $3000 in value

6 claims within any consecutive 12 months with a maximum device value of $1500 per occurrence

6 claims per 12 months, maximum of $500 value per claim

1 claim per calendar year per device

5.

1 point

What are the % discounts for declining deductible?

0-5 Months Standard Deductible, 6-11 Months 25% Off, 12+ Months 50% off

25% after 12 months, 50% after 6 months

declining deductibles ended on March 1st

50% after 18 months

6.

1 point

How much is the repair deductible for MDPP?

There is no deductible on repairs, only replacements

$89, $66, or $44

$100 flat deductible

It depends on which Next Option the customer chooses, 12, 18 or 24.

7.

1 point

repairs and replacement for non-connected devices, receive declining deductibles.

True

False

8.

1 point

A Customer being dropped from the traditional protection program due to filing a second claim can migrate immediately into MDPP so they can remain protected.

True

False

9.

1 point

How long is the warranty of any hand set that has been replaced by the MI/MPP program?

1yr on phones 90 days on MIFI

60 Days

180 Days

There is no warranty on replacement devices

10.

1 point

How many MDPP features can you have on the same Ban?

2

5

10

1

11.

1 point

If a Customer purchases a device and protection but is awaiting the device to be shipped to their home, is their device covered at the point of sale?

Yes, as soon as they order the device its protected, in case its damaged in shipping

No, not until it's received and activated

Only if it is an iPhone

All devices are covered as soon as they are ordered with the exception of iPhones

12.

1 point

If a Customer does a transfer of billing responsibilities (TOBR), the declining deductibles remain the same. (example if they have had the device 7 months and their deductible has dropped 25% and they do a TOBR the new person maintains the 25% discount)

True

False

13.

1 point

What type of accounts qualify for the MDPP feature?

Consumer Post Paid Only

CRU and Consumer Post Paid

Any Post Paid of Pre Paid account

all accounts regardless of type

14.

1 point

A Customer has filed their second claim for insurance, how long do they have to wait until they are eligible for the insurance program?

6 months

30 days

12 months unless the migrate to MDPP

18 months

15.

1 point

Where are the two ProTech Call Centers located?

Nashville Tennessee & Phoenix Arizona

Nashville Tennessee & India for after hours only

Chicago

In the cloud

16.

1 point

What is the best way to contact ProTech?

call *insurance from your device

call your local store and they will transfer you

The ProTech app

via email

17.

1 point

Which four things can ProTech help the Customer with?

Security

email

Basic functionality

Technical Issues

Changing covers on their device

billing questions

18.

1 point

How many GB of storage does the Customer get with the Protect Plus App?

Unlimited Storage

100GB

50GB

25GBFree but can upgrade to 50GB for $10

19.

1 point

Name 2 more things ProTech can help the Customer with?

Internet Connectivity and Entertainment & Personalization

Rate Plan Analysis and Coverage Checker

Automated Bill Pay and Adding Features

Recipes for Corned Beef and St Patricks day history

20.

1 point

What are 3 ways to get the Protect Plus App downloaded on the Customers’ phone?

Text PROPLUS to 6583

Download from the App Store

It comes Pre Loaded on Android devices

Call Asurion at 866-GET-MYAPP

21.

1 point

Starting March 1st and going thru April 30th we will have device protection open enrollment

True

False

22.

1 point

CRU Customers are now eligible for both MDPP and MPP

True

False

23.

1 point

CRU Customers can get device assistance with MPP, but questions about business applications need to be directed to AT&T customer service.

True

False

24.

1 point

Effective March 1st MPP is $10.99 for consumers and $12.99 for CRU customers

True

False

25.

1 point

Effective March 1st 2016, there are 5 Equipment Deductible Tiers, called A, B, C, D, and E. What are the deductible amounts starting at A the lowest to E the highest?

$25, $50, $125, $199, $299

$10, $25, $150, $175, $249

$100 for all 5

$50, $100, $150, $200, $250