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DEOMI Test 4 (Complaint Processing)

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1.
1 point
In which step of the intake interview are the following actions taken?

- establish rapport
- establish procedures of the interview
- explain the purpose of note taking
- explain resolution avenues, if applicable
2.
1 point
In which step of the intake interview are the following actions taken?

Follow-up on the interview only if needed (i.e. witnesses, supervisors). However, it is considered best practice to follow-up with the complainant.
3.
1 point
True or false: EEO complaints are derived from federal statutes (laws) and use the appellate system for resolution.
4.
1 point
An allegation of unlawful discrimination based upon the six bases of discrimination, made either orally or in writing.
5.
1 point
A(n) ________ complaint is something an EOA must be familiar with (ex. abuse of authority complaints)
6.
1 point
What are the two possible outcomes of an EO complaint?
7.
1 point
What are the four elements of an intake interview for an EO Complaint?

Greg Bit Charlie's Finger!
8.
1 point
In which step of the intake interview are the following actions taken?

- allow the interviewee to tell his/her story
- ask open-ended questions
- maintain strict impartiality
- maintain positive non-verbal communications
9.
1 point
During EO complaint processing, a tendency to see the complainant as the problem instead of searching for the root cause of the issue is called _________.

It is reactive and concentrates on the symptoms of the problem, not the root cause.
10.
1 point
A(n) ________ complaint is an allegation of unlawful discrimination or sexual harassment that is submitted in writing to the authority designated for receipt of such complains in Service implementing regulations.
11.
1 point
A(n) ________ complaint is an allegation of unlawful discrimination or sexual harassment, made either orally or in writing, which is not addressed through formal channels.
12.
1 point
What term is defined as taking or threatening to take an unfavorable personnel action, or withholding or threatening to withhold a favorable personnel action?
13.
1 point
DoDD 1350.2 defines Servies members as ____________. Depending on the Service, ____________ may include:

- Active duty, Reserve, or Guard members
- Retired service members
- Family members
14.
1 point
Which of the following are potential referral agencies for non-EO complaints?

HINT: IT'S ALL OF THEM EXCEPT FOR ONE.
15.
1 point
In which step of the intake interview are the following actions taken?

- summarize the information gathered
- ask if the interviewee has anything to add
- discuss reprisal
- discuss future follow-up
16.
1 point
The intake interview, processing the complaint, outcome of the complaint, and following-up on the complaint are the four components of the ___________.
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