TPSG CAT Skills Verification Test - 23

If anyone of us receive request for the Quota increase, Email restore, Creating mailing list and Group mailbox and Access for share drive access, assign ticket Tang for processing

From April 6 2016, users using VIP Access on Android device must upgrade to version 3.0.2 to continue to use Push authentiction; Push authentication will not impact on IOS devices

SUPPLIER needs assistance with their CWS account:


Forgotten their CWS logon id
CWS id has been disabled
Forgotten their challenge topic responses


Direct the user to complete the Request CWS Account Help located on http://supplier.cat.com.
Once they fill out the form and click submit they will receive assistance within 3 business days.

User request for Verint account creation, as a Helpdesk agent, we could not be able to assist in create account for user.

From Apr 25 2016, AP Servicedesk will be supporting VET - Value Estimating Tool

For Other China region, if user request to unblock USB access, helpdesk support should ask user to fill up request form, seek customer's supervisor and IT supervisor, Jeff Xu (Xu_Jeff_J@cat.com) for approvals before assign to GIS AP - Desktop Support to proceed.

User reported having problem in accessing folder access management from https://requestit.cat.com. We can direct user to the below link to apply for share folder access right


https://ithelp.cat.com/en/self-service/share-drive-access.html

If the user cannot recall their ID password, it can be reset by opening the link below on the users PC.


http://cat-corp-02.cis.cat.com/pwdreset.nsf

Nothing will appear to happen, but it usually does work. After selecting the reset button please wait a few minutes and try again.

For installation of network printers at Tianjin-ATL, Users can install network printer by themselves if they know the print server link for installation

For Installation and reinstall Itune software, AP Servicedesk can assist in performing this task.