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PST Week 2

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1.
1 point
Carriers have the ability to only allow specific SIM cards to be used for their devices.
2.
1 point
This BlackBerry Protect Feature locks your device and requires for you to enter the device password before you can access it.
3.
1 point
It is a security feature that protects device ownership by more closely associating your BlackBerry ID with your BlackBerry device.
4.
1 point
BlackBerry Protect is an application that you need to download and install on a BlackBerry 10 device.
5.
1 point
This Service book is for Contacts, Tasks and Memos.
6.
1 point
You can manage your device remotely using the BlackBerry Protect even without a SIM card as long as the device is connected on the internet.
7.
1 point
What are the tools that you can use to send service books to your customer?
Select ALL that applies.
8.
1 point
When you search for a BlackBerry ID on BASC, you will be able to see all the devices to which this BlackBerry ID has been used or associated to.
9.
1 point
For a BlackBerry OS device, devices are only loaded with one specific carrier's customization data.
10.
1 point
What are the requirements for the BlackBerry Anti Theft Protection feature to work on the device?
11.
1 point
How do you close a running application on a BlackBerry 10 device?
12.
1 point
The customer lost his BlackBerry Z10. He would like to remotely recover the files on the device. Will you offer to do the back up and restore using BlackBerry Protect website?
13.
1 point
It's the feature of BlackBerry 10 OS that allows your device to have a Personal and Work Space. It uses sandboxes that separates the corporate/work data and personal data.
14.
1 point
BlackBerry created the applications Twitter, Facebook and LinkedIn for the BlackBerry 10 device.
15.
1 point
How to view service books on a 7.1 BlackBerry OS?
16.
1 point
These services offer cloud storage and file synchronization. Which of them are pre loaded on a BlackBerry 10 device?
17.
1 point
Select all the features of BlackBerry Protect
18.
1 point
Launch the Voice Control Application by holding down the lock button. The button at the top of the device.
19.
1 point
What triggers the Anti-Theft Protection on your device?
20.
1 point
You will need to sign in your BlackBerry ID on the device before you can download an app on BlackBerry World.
21.
1 point
BlackBerry Hosted email is required on a BlackBerry OS 4.5 before you can add you internet email.
22.
1 point
What are third party applications?
23.
1 point
The customer calls in requesting assistance in removing the splash screen on the boot up sequence of his BlackBerry 9900. He purchased the device from ATT. Will you be able to help the customer remove the boot up screen of ATT on the device?
24.
1 point
It's the feature of BlackBerry 10 that allows you to look into the message center at anytime without leaving the app you're in.
25.
1 point
Select all the features of BlackBerry Internet Service.
26.
1 point
What web page do we log on to access this BlackBerry Service that allows us to manage our device remotely?
27.
1 point
It is a collection of support articles which outline known issues and the resolution or possible work around to resolve them.
28.
1 point
When did this start happening? Is an example of a Close-ended question.
29.
1 point
Customer calls in advising that he is unable to send and receive emails.
What tool/s will you use to verify the customer's PIN and check the associated email account/s on it?
30.
1 point
On your BlackBerry 7.1 OS, where do you go to add an email account?
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