TPSG CAT Skills Verification Test - 25

If user called in mentioning unable to connect to wireless network, we have to make sure
user is connecting to correct wireless network 'WLC-INT' and enter
LAN account with Lan password?

If user is unable to view graphics on parts on website https://sisweb.cat.com,
we should create ticket and assign to GIS AP - DESKTOP SUPPORT?

If lotus notes Date and Time is not the same as Windows we can configure by going to File > Preferences > Calendar & To Do > Scheduling.
should show 'Local time' if it is set correctly to the windows.

When assisting user to configure webex for the first time after installation,
we should kill notes before entering the URL,username and password?

User called in to reset CWS or LAN password, however unable to verifiy user therefore we cannot reset password for user?

If user mention lotus notes password showing wrong. We should kill notes and go to http://cat-corp-01.cis.cat.com/pwdreset.nsf
to reset password. After login to lotus notes, we have to assist to make sure lotus notes password is sync with LAN password
if user request not to key in password everytime when they bootup laptop?

User called in and say unable to change LAN password, we should guide user to switch account and login with other user
in order to change new password?

If there is any enquires about Taleo performance or recruting relatied issue,
we should instruct user to call HR service center if it is during working hours?

If user called in to request for P1/P2 ticket, we have to make sure we take down all single details
such as location, problem description, impacted department. And create a ticket to assign to allocated teams.
Furthermore, we need to contact the team base on ECL to make sure they acknowledge to the situation (informed Incident Management Team if it is P1 case.)?

If user have exhausted their allotted 3 self service Admin Rights requests for the month,
we should just deny user and advice user no more extra code for user?