220-802 (part 2)

A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue?

A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which of the following switch features would a technician recommend?

A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used?

A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used?

Which of the following is the BEST tool for a technician to use to make sure the network cable is securely fastened in the RJ-45 connector?

Which of the following would be the BEST format for optical media?

Which of the following BEST describes a method for installing an operating system across the network?

A technician wants to know the MAC address of a computer. Which of the following commands would the technician use?

If a computer does not have an optical drive, which of the following is the MOST efficient method to install an operating system?

Which of the following commands is used to map a network drive?

Which of the following should be regularly scheduled to fix hard drive errors?

Which of the following commands may need to be run after a virus removal if the computer will not boot?

Which of the following can be used as an appropriate boot device?

From which of the following tools can a technician locate the PID of an application?

The folder "Documents" is shared. The user can create and delete documents when on the local PC, but can only read documents when accessing them remotely. Which of the following should be adjusted?

A user sent an email requesting that a technician check if a computer is on and connected to the Internet so the user can login from home. Which of the following commands in the command prompt would a technician use to verify if the computer is on and connected without having to go to the computer?

An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system. Which of the following should the technician select?

A user wants to change the functionality that occurs when the laptop lid is closed. Which of the following Control Panel options is the MOST direct way to adjust this?

Which of the following file system types is used for optical media?

Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname?

Which of the following resources is MOST important for accessing remote virtual environments on a client machine?

Which of the following is the MINIMUM account required to install most programs on Windows XP stand?

A user states when they press certain letters on their laptop’s keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?

A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?

A user’s computer keeps producing a “low virtual memory” alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide information to review and correct this issue?

Which of the following accounts is MOST restrictive?

Which of the following data transfers will retain the current NTFS permissions of a file?

Which of the following supports IP telephony devices without requiring external power?

A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer?

A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used?

Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack?

When configuring user accounts, which of the following should a technician perform?

A technician is trying to request a new IP address to a customer’s computer through the command prompt. Which of the following commands should the technician use?

A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?

A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive?

A user states their workstation will not reach the login screen. Which of the following commands can be used to write a new partition boot sector to the system partition in the Recovery Console?

A customer reports that after a technician cleaned up a rogue antivirus program, the customer cannot browse the web. Which of the following should the technician check to resolve the situation?

Which of the following is the MAXIMUM number of primary partitions that can be created on a hard drive with FAT32?

The Aero feature is found in which of the following operating systems? (Select TWO).

In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility?

Which of the following Control Panel items will allow for easy streaming of pictures, music, and videos to other Windows 7 PCs?

A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause?

A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

Which of the following tabs under MSCONFIG would allow a technician to configure all of the applications that launch at boot?

The shared folder named C$ is an example of which of the following?

A bank is upgrading some clerical users’ PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?

Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel?

A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck?

A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files?

A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?