Questions for Ams

1.

1 point

The editors receive a review from a guest who says there is a mistake in the text: parking is not free. What does the editor do?

a. she calls the hotel to check. If there is no parking, she changes the Policy section

she calls the hotel to check. If there is no parking, she changes the Policy section and the description in English. She deletes all the other languages to avoid future complaints

she changes the Policy section to “no parking"

she forwards the request to a COO

2.

1 point

Which of the following applications can be created for an XML hotel?

depending on provider

special conditions

mealplan/ extra bed supplement add-ons

Last-minute deal

3.

2 points

A hotelier wants to start selling an apartment with Booking.com. It comprises a bedroom, a living / dining room with kitchenette and a bathroom. Use of the kitchen is at extra cost. What do you call this new apartment?

One-Bedroom Apartment. The editor can then write a note saying there is an extra fee to pay for using the kitchenette

One-Bedroom Suite. To avoid guest expecting to find a kitchen

Double room with Lounge to avoid guest expecting to find a kitchen

Either B or C

4.

2 points

A smart new design hotel is signing up with Booking.com. The hotelier insists on highlighting the particular design of each room. If a room is totally white, you can call it...

White Room

White Double Room

Double Room. I’ll ask the editor to write a special description for the room

Double Room. I’ll ask the hotel to upload high-quality photos to show the design

5.

1 point

When are you allowed to change the room name of a room type that is already activated?

Never

Always

Only when there are no current reservations

When there is a valid reason to change the name

6.

1 point

With the new Mealplan Setup, can I use different meal plans in different periods of the year?

Yes, creating a new rate

No, I can't

Yes, using the "set meal plan" feature

7.

2 points

If Customer Service writes you a email (with Senior approval) regarding a problem, what do you do?

I check the issue, if I can I solve it and I answer to Customer Service I check the issue, if I can I solve it and then I answer Customer Service

I check the issue and if I can, I solve it.

I take no action because cs.italy will take care of it

I don't take any action, but answer to Customer Service asking to contact cs.italy for help

8.

1 point

A long tail hotel calls to say there is an error in the QD:
they don't have airconditioning - what do you do?

Tell the hotel to send a CR to remove airconditioning

Call an editor from that regional team and ask to fix the QD

send a CR yourself , than call the editor who last worked on the property and ask him fix the QD

9.

1 point

A hotel on Garda Lake wants to create separate categories for its lake-view rooms and its non-lake-view rooms, with a cheaper rate for the rooms with no view. What can we call these rooms?

Double Room with Lake View / Double Room with No View

Double Room / Double Room with No View

Double Room with Lake View / Double Room

10.

1 point

Who translates our website descriptions and room names? How quickly are they translated and how are they prioritized?

a. All descriptions and room names are translated by freelancers, based on the demand for each language.

b. It depends. Italian hotels – and especially top performers – are translated by Language Specialists, as soon as possible.

c. By language specialists or freelancers: it depends on who is available so that the hotel is serviced as soon as possible.

11.

1 point

How is P&C highlighted in the new R&A system?

with a P and a C next to the rate

With a blue writing on a blue background

With a blue writing on a grey background

12.

1 point

A Preferred Hotel calls to say they want to change their description. They already sent a CR but it hasn't been resolved yet. What do you do?

Call an editor and ask them to process the CR

tell the hotel the editing team are behind in their work but the request will be dealt with soon

send another CR to speed up the process

if the CR could generate a complain call an editor. If not ask the hotel to wait

13.

2 points

What kind of information goes to the important information section?

Restrictions that can't be put in the policies section ( special conditions, etc )

Extra information that can't be put in the Policies section or in the Quick description ( security deposit, special check - in instructions, etc)

Both of the above

Neither of the above

14.

1 point

A hotelier doesn’t understand the R&A tab and he needs a second explanation. What do you do?

I send a request to Italy@booking.com

I send a request to the COO’s personal email address

I send a request to operations@booking.com

I call the first available COO and ask her to help

15.

2 points

I have an urgent request of policy Override during a Peak Date in my City, where do I send my request?

Send it to the Personal Email of the Coordinator I know, so he can answer as soon as possible;

Send it to Operations.italy@booking.com - so they can forward it to the available coordinator at that moment

Send it Italy.nord ( In case of North Am’s), and call the Coordinator, telling him it’s a priority

All of the Above

16.

2 points

What kind of Restrictions would you set if hotel wants "check in" only on Mondays and "check out" only on Fridays?

Min Stay 4 Nights

Min Stay 4 Nights + Closed on arrival/departure

Closed on arrival/departure

17.

2 points

In order to create a Family Room, what information must we have?

the maximum age of the children

the exact number of allowed adults and children

the minimum age of the children

the number of extra beds/cots allowed in the room

18.

1 point

If a Hotel is asking to create a new room/apt type, what do you ask them to send us?

The Room Size

Upsell reasons (Room) – Check-in point (Apt)

Number of bedroom (Apt) – Occupancy (both)

All of the Above

19.

2 points

A hotel would like to have a last-minute offer in certain periods of the year. What would you propose?

Last-minute deal

Last-minute rate

Flash deal

Non-refundable rate

20.

1 point

How do you proceed when you see that the fax number and the telephone number for a property are the same?

I ask the hotelier whether the line has an automatic switch. I also check whether there is another line available that could be dedicated to the fax.

I switch the property to No Fax.

I ask a COO to switch the property to No Fax