Comcast Training Final

1.

1 point

If the HD Premier Triple Play promotion is given with an agreement, for how long will it keep the promotional price?

1 Year

3 Year

2 Year

We can only give this package with its Every Day Price (EDP)

2.

1 point

There is no cost for an additional outlet, as long as it is a DTA.

True

False

3.

1 point

If a customer who is currently in an agreement wishes to completely remove all levels of service, before the 30 days grace period, the customer is responsible for a Early Termination Fee (ETF) of $230.

True

False

4.

1 point

The monthly cost for the High Definition (HD) service is $9.95.

True

False

5.

1 point

The X1 Cloud DVR can record up to 6 shows at the same time.

True

False

6.

1 point

Comcast requires customers to have the Xfinity Voice service if you want to add the Internet Service.

True

False

7.

5 points

Bonus Question: What company do you work for?

Time Warner Cable

Comcast

Commsense

Infocision

Joel Osteen

8.

1 point

I can add X1 Box to the Internet Plus Double Play.

True

False

9.

1 point

With the X1 Platform I can watch the last 8 shows and get personalized recommendations!

True

False

10.

1 point

Select all the features that apply for the HD Premier Triple Play.

HBO, Starz, Cinemax, TMC, Showtime

Service Protection Plan (SPP)

Included X1 Cloud DVR

Sports Entertainment Package (SEP)

StreamPix

Included 3 PlayBack Boxes

Included Wireless Gateway

All of the above

11.

1 point

The Xfinity Voice service requires a eMTA modem.

True

False

12.

1 point

The Xfinity Voice can make unlimited calls to India.

True

False

13.

1 point

We are required by law to inform the customer about the battery backup whenever we are selling the phone service.

True

False

14.

1 point

Select the package or packages with access to Xfinity On Demand?

Digital Economy

Digital Starter

Digital Preferred

Digital Premier

All of the above

15.

1 point

The Preferred SurePrice Double Play includes what premium channel?

Starz

Showtime

The Movie Channel (TMC)

Cinemax

Home Box Office (HBO)

16.

1 point

What premium channel is NOT included in the HD Premier Triple Play?

HBO

Showtime

TMC

Cinemax

17.

1 point

The technician has a one time fee of 59.99.

True

False

18.

2 points

Select all the features that apply for the HD Complete Triple Play.

Included Wifi Modem

Service Protection Plan (SPP)

Included X1 Cloud DVR

StreamPix

Included 3 PlayBack Boxes

HBO, Starz, Cinemax, TMC, Showtime

All of the above

19.

1 point

The internet packages that we will be working with the most are...

Performance, Blast!, Performance Pro

Performance, Performance Starter, Blast!

Performance Starter, Performance Pro, Blast!

Economy, Performance Starter, Blast!

20.

1 point

I can increase the internet speed of any Double or Triple play package to Blast for $12 a month.

True

False

21.

1 point

Multi-Latino package contains how many channels?

60 channels

55 channels

100 channels

80 channels

22.

1 point

If a customer says that she has her own modem and does not want to lease one from Comcast, what should you do? (Select the best answer)

Just agree with the customer and proceed with the sale. The sale is the only thing that matters!

Let the customer know that she NEEDS to get the modem from Comcast or his services will NOT work.

Inform the customer that to insure the best level of service you highly recommend to send the leased modem, and once she makes sure her own modem is fully compatible she can just return it at the store.

23.

1 point

We just sold a Preferred Triple play, but now the customer wants to change the primary box for a X1 Cloud DVR, what should you do? (Select the best answer)

Tell the customer that it would be an additional $19.95 for the X1 DVR.

Inform the customer that you could get him a better deal by giving him the HD Preferred Triple Play with more benefits for an extra $20 with the X1 DVR included.

Tell the customer you already closed the sale and it is impossible to go back.

24.

1 point

The Sports Entertainment Package (SEP) can be added to the limited basic programming.

True

False

25.

1 point

The cost of an additional outlet is... (Select all that are correct)

$3.99 for DTA

$10.00 for STB AO

$19.95 for DVR AO

Additional outlets are given free