Cage and Coin 2016

1.

1 point

Money Down:

If any chip/token/gaming voucher/currency falls on the floor in the Main
Bank, Redemption area, or Count Room,

The Cage representative reports the dropped funds to their Supervisor who then will notify Security and Surveillance.

A Cashier announces “Blackhawk Down” to alert another Cage representative. The Cashier or other Cage representative retrieves the funds.

A Cage representative quietly recovers the dropped funds so as to not disturb the other Cage and Coin members.

A Cashier announces “Money Down” to alert another Cage representative. The Cashier or other Cage representative retrieves the funds.

2.

1 point

Counterfeit Item (patron present):

If a suspected counterfeit item is found, and the patron is present, the Cashier notifies a Cage Supervisor.

The Cage Supervisor notifies Surveillance and the Security Department/Ontario Provincial Police (OPP) to investigate.

The Cage Supervisor or Security representative informs patron of suspected item.

All of the above.

3.

1 point

Redemption Cashiers

Redemption Cashiers are responsible for, but not limited to:

Cleaning the GF washrooms;

Exchanging foreign currency;

Redeeming gaming vouchers, coupons and gift certificates;

Opening and closing a redemption window;

Performs other duties as assigned by Cage Management;

Accompanying patrons to sporting events such as Toronto Blue Jay games;

4.

1 point

Asset movements of $30,000.00 or greater across the gaming floor
require Surveillance notification and a Security escort.

True

False

5.

1 point

Variances of $500 or more require an investigation and notification to Site
Audit and a subsequent Surveillance review request.

True

False

6.

1 point

Doubling of transactions is completed as required (as per procedure). A
“double” is a second verification of a transaction by a Cage Supervisor,
Cage Shift Manager, Cage Manager or Security Officer.

True

False

7.

1 point

Asset Protection:

The Cashier Cage is equipped with both a silent alarm system, connected
directly to monitoring rooms of the Surveillance and Security
Departments, and a double door entry and exit system (mantrap).
Surveillance is notified to gain access if the entrance is not controlled by
Security.

True

False

8.

1 point

All asset drawers and cabinets are locked when not in use and/or a Cage
representative is not present.

True

False

9.

1 point

Gratuities (Tips) and Gifts:

Gratuity is not compulsory and all patrons are treated with courtesy regardless whether tip is offered. Direct or implied solicitation of gratuities is prohibited.

Gratuities are only accepted at the gaming site/facility and only in the form of gaming chips, tokens, currency, or gaming vouchers.

Cage Managers, Shift Managers, Supervisors, and Count/Impressment Attendants cannot accept tips.

All of the above.

10.

1 point

Money Found By Patrons:

When a patron returns found money, they are referred to the Security
Podium.

True

False