May Quiz 1

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1 point

To check if a customer has 1 or 2 cans you should go to the customer name,write the cpr number and check if the customer has 1 can or 2.

True

False

1 point

While Registering a prepaid number, Which of the below is considered as an Error:

Writing incorrect ID number

Taking Driving License One Side copy only

Taking a not clear copy

Customers ID Expired

All of the above are errors & agents should avoid.

1 point

Changing From Broadband (Promo 7) To the New Broadband LTE 7 is possible

True

False

1 point

Upgrading broadband (Quota 7) To the new Broadband 15 is Possible

True

False

1 point

Cordless phone offer is on the Broadband 15 & above and it comes if the customer took (LTE Router) only & not a mifi.

True

False

1 point

Malak-e Mobile Watch consider a smart Device & customers should pay advance payment as per their matrix

True

False

1 point

If a customer has a prepaid line under his passport number & wants to migrate it to postpaid, Which of the below to be followed

Send an email to I.T to change the ID from Passport to Cpr

Inform the customer that its not possible

Send an email to IT looping salah and seek salah approval to recycle the line under the customer cpr using the agreed template.

1 point

Changing From Broadband (Old LTE 7) To the New Broadband LTE 7 is possible

True

False

1 point

Segment template to be used for:

Changing customer segment from employee to individual

Changing customer passport number to cpr

All of the above

10.

1 point

Vip numbers under STC pool can be migrated to prepaid

True

False

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