Vive RMA Exam

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True or False: Once a Vive ticket is booked, we need to escalate the ticket to Tier to for scrubbing.

True

False

True or False: Vive Pre have warranty.

True

False

How many tickets will you book if the customer request for the following accessories? Linkbox, HMD, 3-in-1 cable,

What service model will you book for the accessory Base Station AC Adapter?

Fulfillment

On Site Exchange

Remorse

Advance Exchange

What service model will you create if the device is outside of the 14 days Buyer's Remorse Period?

Fulfillment

Repair

Remorse

Advance Exchange

What service model will you create for devices declared as DOA?

Fulfillment

On Site Exchange

Remorse

Advance Exchange

How many days is the remorse period for Vive?

How many tickets will you book for the following accessories? HMD Cable Cover, Control Box AC Adapter, Lanyards, and Mounting Kit

True or False: We can call the Vive Commercial customers for troubleshooting.

True

False

10.

True or False: We can send PPL for Vive DoA customers.

True

False

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