Tech 1 October Quiz No 1

1.

1 point

In the event that a modem is busted and you are to replace it, aside from the replacement ticket what else should you create for your notation and troubleshooting?

2.

1 point

What is the phone number of our Wholesale department which should be treated as internal?

3.

1 point

Exchange Hosting is being supported by Sherweb, what is their contact number? Please do not include dash (-) symbol on your answer.

4.

1 point

In performing a radius test for PPPOE customers, what should always be included along with the user name?

5.

1 point

What is the password for the ATT leadfree?

6.

1 point

When troubleshooting PPPOE connection, what would be the error number that you will encounter if a customer is using an incorrect username or password?

7.

1 point

Customers can back up their email from their email client through PST file.

True

False

8.

1 point

Whenever a ticket is newly created, we inform customers that the level 2 techs will call them back within 24 hours. What should you do, if the customer insists?

Keep on telling them about the 24 - hour time frame

Escalate the issue to your respective supervisor

Advise them that they will receive a callback in 2 - 4 hours

None of the above

9.

1 point

Basically if you are getting a 192.168.1.X ip address, that means that the modem is on a pppoe set up.

True

False

10.

1 point

On October 8, 2012, what Branded ISP will be migrated from TRON to PLATYPUS?

11.

1 point

Which of the following commands below will best let you know if a static customer is connected to the internet?

Show subscriber active

Show IP arp

Show DHCP server lease

Show atm pvc

12.

1 point

Basically when customers switch from dynamic to static, we advise them that there shouldn't be any interruption on the service. However if there is a circuit change, there will be and so what is the time frame for the downtime?

2 - 4 weeks

3 - 5 business days

0 - 4 business days

none of the above

13.

1 point

If you reset the Comtrend modem with a new firmware, it will reset to ________ by default.

14.

1 point

What is the email address of our Technical Support Department where customers can send their technical concerns?

15.

1 point

If a customer wants to use his xbox, he has the option to connect it directly to the modem.

True

False

16.

1 point

What is the operation hours of IKANO Billing in Mountain Standard time?

24/7

Mon - Fri 8 AM - 7 PM

Mon - Fri 7:30 AM - 7:00 Pm

Mon - Fri 7 AM - 6PM

17.

1 point

What is the last test that you need to perform in troubleshooting a No Sync issue. Its not included on the troubleshooting guide but was required by the level 2.

18.

1 point

For Email Pop settings, what other port number can be used for outgoing mail aside from 465?

19.

1 point

What is the build type of the customer if he is on a TAS network?

20.

1 point

For email issues like repeated log in request, what should you run to unlock the server?